Time Limit for Suspended E-Commerce Orders (G43)

Purpose: Use this screen to define the number of minutes to wait before rejecting a suspended e-commerce order (order API) due to inactivity.

Number field: Enter the number of minutes to wait before rejecting a suspended e-commerce (order API) order. The system waits this amount of time after the customer has selected to “check out” at the web storefront. The cleanup is necessary for cases when customers simply close the browser window or advance to another web page without completing the order.

The ORDER_CLN job, submitted through Working with Integration Layer Processes (IJCT), performs the cleanup and rejection. This cleanup occurs only if:

• the Get Orders from E-Commerce (G35) system control value is selected

• the order type matches the E-Commerce Order Type (G42) system control value

• there is a record in the E-Commerce Order Reference (ECORXR) table, which is used to track the e-commerce cross-reference order number passed in the order_number in the CWOrderIn message

When the ORDER_CLN job deletes a rejected order, it generates the E-Commerce Order Cleanup Log.

Quotes: Because a quote does not reserve inventory and may not require a payment method, the ORDER_CLN job does not include quotes. You will need to manually delete quotes that are incomplete in batch order entry. See Entering Pre-Order Quotes.