Shipment Confirmation Program (G51)
Purpose: Use this screen to define the program to generate shipment confirmations for order shipments.
System name field: Enter the program name to generate shipment confirmation emails. The standard base program is ShpConf, which generates a notification email in HTML format. Unless you are using a unique shipment confirmation program or the outbound email API, described below, you need to have this system control value set to ShpConf in order to generate the shipment confirmation email.
For more information: See Shipment Confirmation Email Sample and Contents.
Outbound email API: Order Management System generates a generic outbound XML message, rather than an actual email, for shipment confirmations if the XML only flag for the shipment acknowledgement template is selected and this system control value is not blank. The Outbound Email XML Message (CWEmailOut) includes additional information that is not included in the standard email notice. You might choose to generate the XML message so that you can use the information to produce a reformatted HTML email that includes promotional information.
For more information: See Outbound Email API for an overview and message details.
Company-level or entity-level email template? The system generates an email using the text from the shipment confirmation email template, set up through the Working with E-Mail Notification Templates (WEMT) menu option. If you have not set up a template, the system emails the standard shipment confirmation. You can also set up an email template at the entity level as an override; see Email Setup within Order Management System for more information.
To generate a shipment confirmation: Order Management System generates a shipment confirmation email or Outbound Email XML Message (CWEmailOut) when you:
• process a shipment through billing if the Send Shipment Confirmation from Billing (L98) system control value is selected.
• generate e-commerce shipment confirmations using the Send Internet Order Ship Confirmations menu option; see Sending Internet Order Ship Confirmation (ESCF).
• execute the ECSHCNF periodic function; see Working with Periodic Functions (WPER).
Determining when to email a shipment confirmation: The system generates an email shipment confirmation or Outbound Email XML Message (CWEmailOut) only if:
• the Email notification field for the order type is selected, and,
• the customer’s Opt-in/out setting is O1 or O2 (see Determining the Opt-in/out Setting), and,
• the customer has an Email address, and,
- the E-Mail Shipment Confirmations for All Orders (H52) is selected, or,
- the order type matches the E-Commerce Order Type (G42)
See When Does the System Generate an Email Notification? for more information on the criteria required to generate an email.
Order history message: When it generates a shipment confirmation email or Outbound Email XML Message (CWEmailOut), Order Management System creates an order history message such as Ship Conf to kbrown@example.com.
Return shipments: Order Management System uses the program name from the Return Confirmation E-Mail Program (H53) system control value for return shipments.
Leave this field blank if you do not went to generate shipment confirmation emails.
