Create Misship

Overview: Use the Create Misship page to enter information on a mistaken shipment for the order ship-to and process the return of the misshipped item. The misship might be an item that was shipped instead of the correct item, or that was inadvertently included when shipping with the correct item(s) on the order.

The information you define at the Create Misship page includes:

•         Item to return

•         Quantity to return

•         Return reason

•         Return disposition

•         Warehouse and warehouse location where the order should be returned

If multiple items were shipped by mistake, you need to complete this page for each misshipped item.

How to display: Select Create Misship at the Ship-To Details Panel of the Order Summary page.

For more information:

•         Create Misship Options for step-by-step instructions on creating a misship.

•         Fields on Create Misship for a description of the fields on the Create Misship page.

Creating a Misship

Purpose: Use the Create Misship page to enter information on a mistaken shipment for the order ship-to and process the return. The misship might be an item that was shipped instead of the correct item, or that was inadvertently included when shipping the correct item(s) on the order.

How to display: Select the Create Misship option for an order at the Ship-To Details Panel of the Order Summary page.

Note: This option is available only if:

•         There has been at least one shipment billed on the order.

•         The order is not currently locked by another user or session, or by the system.

•         You have authority to the Enter/Maintain Orders (OEOM) menu option and Order Maintenance Access (A22) secured feature,

•         You have authority to the Enter Return Authorization (A28), Receive Return Authorization (A29), and Credit Return Authorization (A34) secured features.

•         You have authority to the Maintain Order with Printed Quantity (J05) secured feature if there is a printed quantity on any order line,

•         For a brokered backorder, you have authority to the Maintain Brokered Fulfillment Orders (B20) secured feature if the order is from Order Broker.

•         If the Payment at POS for Ship for Pickup (L60) SCV is selected, the order cannot be a ship-for-pickup order, based on the Broker Delivery Type.

•         If the Suppress Returns for Retail Pickup/Delivery (L88) SCV is selected, the order cannot be a retail pickup or delivery order, based on the Broker Delivery Type. This exclusion applies regardless of whether the order originated in Order Management System or in an external system, such as Xstore.

Any time you select to update the information on an order, the system locks the order so that it cannot be maintained by another user while you are making updates; see Display of a Locked Order.

For more information:

•         Create Misship Options for step-by-step instructions on how to complete the Create Misship page.

•         Fields on Create Misship for a description of the fields on the Create Misship page.

Misship updates: When you create a misship:

•         An inventory transaction is processed if you use a return disposition value set to update inventory.

•         When inventory is updated, an item location record is created if it did not already exist.

•         A “no charge” order line with a negative quantity is added to the order for the misship.

 

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