Working with Siebel Chat

This chapter describes how an agent works with Siebel Chat. This chapter includes the following topics:

• Siebel Chat Interface

• Processing Siebel Chat Requests

• Verifying That Siebel Chat Is Installed for Siebel Call Center

• Reviewing Inbound Siebel Chat Activities

• About the Communications Toolbar

• Logging in to Siebel Chat

• Receiving a New Chat

• Accepting an Incoming Chat

• Responding to an Incoming Chat

• Handling Siebel Chat Sessions

• About the Chat Dashboard

• Changing Agent Status

• Agent and Siebel Chat Interaction States

• Setting Up Logging and Tracing for Siebel Chat Components

• About Web Notifications