32311 3000000000000800 – Server Sync Network Error

Alarm Type: TPD

Description: This alarm is generated by the MPS syscheck software package and is not part of the TPD distribution.

Description:

Note:

If these three alarms exist, the probable cause is a failed mate server.

• 3000000000000200-Server Eagle Network A Error

• 3000000000000400-Server Eagle Network B Error

• 3000000000000800-Server Sync Network Error

This alarm indicates that the eth03 connection between the two servers is not functioning properly. The eth03 connection provides a network path over which the servers synchronize data with one another. The eth03 interface is the 2nd from the bottom ethernet port on the rear of the server.

Note:

The sync interface uses eth03 and goes through switch B. All pairs are required.

Severity: Major

OID: 1.3.6.1.4.1.323.5.3.18.3.1.2.12

Alarm ID: TKSPLATMA123000000000000800

Recovery

1. Refer to MPS-specific documentation for information regarding this alarm.
2. Contact My Oracle Support (MOS).
3. Verify that both servers are powered on by confirming that the POWER LEDs on both servers are illuminated green.
4. Verify that the eth03 cable is securely connected to the 2nd from bottom ethernet port on both Server A and Server B.
5. Test the eth03 cable with an Ethernet Line Tester that is set to test a straight-through cable.
6. If the cable does not test positive, replace it.
7. If the problem persists, call My Oracle Support (MOS) for assistance. Switch B may have failed.
8. Perform general IP troubleshooting.
   The syscheck utility reports this error when it tries to ping hosts sync-a and sync-b a set number of times and fails. This failure could mean any number of things are at fault on the network, but general IP troubleshooting will usually resolve the issue. The platcfg utility can be used to help isolate the problem. To access the platcfg utility:
   1. Log in as platcfg to the server that is generating the alarm.

      Login:  platcfg
      Password: <Enter platcfg password>
      

   2. To display various network information and statistics, select menu options:Diagnostics->Network Diagnostics->Netstat
   3. To ping the sync-a and/or sync-b select menu options:Diagnostics->Network Diagnostics->Ping
   4. To verify no routing issues exist, select menu options:Diagnostics->Network Diagnostics->Traceroute
9. Run savelogs to gather all application logs (see Saving Logs Using the EPAP GUI).
10. Run savelogs_plat to gather system information for further troubleshooting, (see Saving Logs Using the EPAP GUI), and contact Platform Engineering.