Contents

List of Figures

List of Tables

Title and Copyright Information

1 Introduction

• Overview
• Scope and Audience
• Documentation Admonishments
• Manual Organization
• My Oracle Support (MOS)
• Emergency Response
• Related Publications
• Customer Training
• Locate Product Documentation on the Oracle Help Center Site

2 Problem Detection and Reporting

• Detecting and Reporting Problems
• E5-APP-B Card LEDs
• Displaying Errors on EPAP GUI
• Unsolicited Alarm and Information Messages

3 Recovery Support

• Daily Maintenance Procedures
  • Backing Up the RTDB
  • Backing Up the PDB
  • Transferring RTDB and PDB Backup Files
• System Health Check Overview
  • Health Check Outputs
• Running the System Health Check
  • Running syscheck from the Command line
  • Running syscheck Through the EPAP GUI
  • Running syscheck Using the syscheck Login
• Restoring Databases from Backup Files
• Recovering From Alarms
  • Decode Alarm Strings
  • Determine Alarm Cause

4 Alarms

• Alarm Categories
• EPAP Alarm Recovery Procedures
• Critical Platform Alarms
  • 1000000000002000 - Uncorrectable ECC Memory Error
• Critical Application Alarms
• Major Platform Alarms
  • 32300 3000000000000001 – Server Fan Failure
  • 32301 3000000000000002 - Server Internal Disk Error
  • 32303 3000000000000008 - Server Platform Error
  • 32304 3000000000000010 - Server File System Error
  • 32305 3000000000000020 - Server Platform Process Error
  • 32307 3000000000000080 - Server Swap Space Shortage Failure
  • 32308 3000000000000100 - Server Provisioning Network Error
  • 32309 3000000000000200 – Server Eagle Network A Error
  • 32310 3000000000000400 – Server Eagle Network B Error
  • 32311 3000000000000800 – Server Sync Network Error
  • 32312 3000000000001000 - Server Disk Space Shortage Error
  • 32313 3000000000002000 - Server Default Route Network Error
  • 32314 3000000000004000 - Server Temperature Error
  • 32315 3000000000008000 – Server Mainboard Voltage Error
  • 32317 3000000000020000 - Server Disk Health Test Error
  • 32318 3000000000040000 - Server Disk Unavailable Error
  • 32321 3000000000200000 – Correctable ECC Memory Error
  • 32334 3000000400000000 - Multipath Device Access Link Problem
  • 3000000800000000 – Switch Link Down Error
  • 32336 3000001000000000 - Half-open Socket Limit
  • 32337 3000002000000000 - Flash Program Failure
  • 32338 3000004000000000 - Serial Mezzanine Unseated
• Major Application Alarms
  • 4000000000000001 - Mate EPAP Unavailable
  • 4000000000000002 - RTDB Mate Unavailable
  • 4000000000000004 - Congestion
  • 4000000000000008 - File System Full
  • 4000000000000010 - Log Failure
  • 4000000000000020 - RMTP Channels Down
  • 4000000000000040 - Fatal Software Error
  • 4000000000000080 - RTDB Corrupt
  • 4000000000000100 - RTDB Inconsistent
  • 4000000000000200 - RTDB Incoherent
  • 4000000000001000 - RTDB 100% Full
  • 4000000000002000 - RTDB Resynchronization In Progress
  • 4000000000004000 - RTDB Reload Is Required
  • 4000000000008000 - Mate PDBA Unreachable
  • 4000000000010000 - PDBA Connection Failure
  • 4000000000020000 - PDBA Replication Failure
  • 4000000000040000 - RTDB DSM Over-Allocation
  • 4000000000080000 - RTDB Maximum Depth Reached
  • 4000000000100000 - No PDBA Proxy to Remote PDBA Connection
  • 4000000000200000 - DSM Provisioning Error
  • 4000000000800000 - EPAP State Changed to UP
  • 4000000004000000 - RTDB Overallocated
  • 4000000020000000 - Mysql Lock Wait Timeout Exceeded
• Minor Platform Alarms
  • 32500 5000000000000001 – Server Disk Space Shortage Warning
  • 32501 5000000000000002 – Server Application Process Error
  • 5000000000000004 - Server Hardware Configuration Error
  • 32506 5000000000000040 – Server Default Router Not Defined
  • 32507 5000000000000080 – Server Temperature Warning
  • 32508 5000000000000100 – Server Core File Detected
  • 32509 5000000000000200 – Server NTP Daemon Not Synchronized
  • 32511 5000000000000800 – Server Disk Self Test Warning
  • 32514 5000000000004000 – Server Reboot Watchdog Initiated
  • 32518 5000000000040000 – Platform Health Check Failure
  • 32519 5000000000080000 – NTP Offset Check Failed
  • 32520 5000000000100000 – NTP Stratum Check Failed
  • 325295000000020000000 – Server Kernel Dump File Detected
  • 325305000000040000000 – TPD Upgrade Failed
  • 325315000000080000000– Half Open Socket Warning
  • 5000000100000000 – Server Upgrade Pending Accept/Reject
• Minor Application Alarms
  • 6000000000000001 - RMTP Channel A Down
  • 6000000000000002 - RMTP Channel B Down
  • 6000000000000008 - RTDB 80% Full
  • 6000000000000010 - Minor Software Error
  • 6000000000000020 - Standby PDBA Falling Behind
  • 6000000000000040 - RTDB Tree Error
  • 6000000000000080 - PDB Backup failed
  • 6000000000000100 - Automatic PDB Backup failed
  • 6000000000000200 - RTDB Backup failed
  • 6000000000000400 - Automatic RTDB Backup failed
  • 6000000000001000 - SSH tunnel not established
  • 6000000000002000 - RTDB 90% Full
  • 6000000000004000 - PDB 90% Full
  • 6000000000008000 - PDB 80% Full
  • 6000000000010000 - PDB InnoDB Space 90% Full
  • 6000000000040000 - RTDB Client Lagging Behind
  • 6000000000080000 - Automatic Backup is not configured
  • 6000000000100000 - EPAP QS Replication Issue
  • 6000000000200000 - EPAP QS Lagging Behind
  • 6000000000400000 - License capacity is not configured

5 Field Replaceable Units

• Introduction
• Safety Information
• E5-APP-B Card FRUs and Part Numbers
• Removing and Replacing E5-APP-B Cards
  • Removing an E5-APP-B Card
  • Replacing an E5-APP-B Card
• Removing and Replacing a Drive Module Assembly
  • Removing a Drive Module Assembly
  • Replacing a Drive Module Assembly
• Increasing Data Capacity with 480G Drive Modules

A General Procedures

• Accessing the EPAP GUI
• Accessing the EPAP Text Interface
• Restarting the EPAP and PDBA
• Restarting the EPAP Software
• Saving Logs Using the EPAP GUI