32506 5000000000000040 – Server Default Router Not Defined

Alarm Type: TPD

Description: This alarm indicates that the default network route is either not configured or the current configuration contains an invalid IP address or hostname.

Caution:

When changing the server’s network routing configuration it is important to verify that the modifications will not impact the method of connectivity for the current login session. It is also crucial that this information not be entered incorrectly or set to improper values. Incorrectly modifying the server’s routing configuration may result in total loss of remote network access.

Severity: Minor

OID: 1.3.6.1.4.1.323.5.3.18.3.1.3.7

Alarm ID: TKSPLATMI75000000000000040

Recovery

1. Run syscheck in verbose mode (see procedure Running the System Health Check).
2. Contact My Oracle Support (MOS), and provide the system health check output.
3. To define the default router:
   1. Obtain the proper Provisioning Network netmask and the IP address of the appropriate Default Route on the provisioning network.
      These are maintained by the customer network administrators.
   2. Log in to the server with username epapconfig (see Accessing the EPAP GUI).

      The server designation at this site is displayed, as well as hostname, hostid, Platform Version, Software Version, and the date. Ensure that the side displayed is the server that is reporting the problem. In the following example, it is server A.

   3. Enter option 2, Configure Network Interfaces Menu, from the EPAP Configuration Menu.

      MPS Side A:  hostname: mpsa-d1a8f8  hostid: 80d1a8f8
                   Platform Version: x.x.x-x.x.x
                   Software Version: EPAP x.x.x-x.x.x
                   Wed Jul 17 09:51:47 EST 2002
       /-------EPAP Configuration Menu--------\
      /----------------------------------------\
      |  1 | Display Configuration             |
      |----|-----------------------------------|
      |  2 | Configure Network Interfaces Menu |
      |----|-----------------------------------|
      |  3 | Set Time Zone                     |
      |----|-----------------------------------|
      |  4 | Exchange Secure Shell Keys        |
      |----|-----------------------------------|
      |  5 | Change Password                   |
      |----|-----------------------------------|
      |  6 | Platform Menu                     |
      |----|-----------------------------------|
      |  7 | Configure NTP Server              |
      |----|-----------------------------------|
      |  8 | PDB Configuration Menu            |
      |----|-----------------------------------|
      |  9 | Security                          |
      |----|-----------------------------------|
      | 10 | SNMP Configuration                |
      |----|-----------------------------------|
      | 11 | Configure Alarm Feed              |
      |----|-----------------------------------|
      | 12 | Configure Query Server            |
      |----|-----------------------------------|
      | 13 | Configure Query Server Alarm Feed |
      |----|-----------------------------------|
      | 14 | Configure SNMP Agent Community    |
      |----|-----------------------------------|
      |  e | Exit                              |
      \----------------------------------------/
      Enter Choice:  2
      

   4. Enter option 1, Configure Provisioning Network from the Configure Network Interfaces Menu.
      This displays the following submenu for configuring communications networks and other information.

      MPS Side A:  hostname: EPAP17  hostid: f80a110f
                   Platform Version: 6.0.2-7.0.3.0.0_86.45.0
                   Software Version: EPAP 161.0.28-16.1.0.0.0_161.28.0
                   Wed Jun 15 01:33:55 EDT 2016
      
      /-----Configure Network Interfaces Menu----\
      /--------------------------------------------\
      |  1 | Configure Provisioning Network        |
      |----|---------------------------------------|
      |  2 | Configure Sync Network                |
      |----|---------------------------------------|
      |  3 | Configure DSM Network                 |
      |----|---------------------------------------|
      |  4 | Configure Backup Provisioning Network |
      |----|---------------------------------------|
      |  5 | Configure Static NAT Addresses        |
      |----|---------------------------------------|
      |  6 | Configure Provisioning VIP Addresses  |
      |----|---------------------------------------|
      |  e | Exit                                  |
      \--------------------------------------------/
      
      Enter choice:  1
      

   5. Enter option 1, IPv4 Configuration (or option 2, IPv6 Configuration), from the Configure Network Interfaces Menu.

      MPS Side A:  hostname: EPAP17  hostid: f80a110f
                  Platform Version: 6.0.2-7.0.3.0.0_86.45.0
                  Software Version: EPAP 161.0.28-16.1.0.0.0_161.28.0
                  Wed Jun 15 01:33:56 EDT 2016
      
      /-----Configure Provisioning Network Menu-\
      /-------------------------------------------\
      |  1 | IPv4 Configuration                   |
      |----|--------------------------------------|
      |  2 | IPv6 Configuration                   |
      |----|--------------------------------------|
      |  e | Exit                                 |
      \-------------------------------------------/
      
      Enter Choice:  1
      

      The following warning appears:

      EPAP software and PDBA are running. Stop them? [N] 
      

   6. Type Y and press Enter.
      The EPAP A provisioning network IP address displays:

      Verifying connectivity with mate ...
      Enter the EPAP A provisioning network IP Address [192.168.61.90]:
      

   7. Press Enter after each address is displayed until the Default Route address displays:

      Verifying connectivity with mate ...
      Enter the EPAP A provisioning network IP Address [192.168.61.90]: 
      Enter the EPAP B provisioning network IP Address [192.168.61.91]: 
      Enter the EPAP provisioning network netmask [255.255.255.0]: 
      Enter the EPAP provisioning network default router IP Address: 192.168.61.250
      

   8. If the default router IP address is incorrect, correct it, and press Enter.
   9. After you have verifying or correcting the Provisioning Network configuration information, enter e to return to the Configure Network Interfaces Menu.
   10. Enter e again to return to the EPAP Configuration Menu.
4. Run syscheck again. If the alarm has not been cleared, go to 6
5. Run savelogs to gather all application logs, (see Saving Logs Using the EPAP GUI).
6. Contact My Oracle Support (MOS).