4000000000000002 - RTDB Mate Unavailable

The local EPAP cannot use the direct link to the Standby for RTDB database synchronization.

Recovery

1. Log in to the EPAPGUI (see Accessing the EPAP GUI).
2. View the EPAP status on the banner.
   • If the mate EPAP status is DOWN, go to 3.
   • If the mate EPAP status is ACTIVE or STANDBY, go to 4.
3. Select Process Control > Start Software to start the mate EPAP software.
4. Select the Select Mate menu item to change to the mate EPAP.
5. Determine whether the alarm has cleared by verifying whether it is still being displayed in the banner or in the Alarm View window.
   • If the alarm has cleared, the problem is resolved.
   • If the alarm has not yet cleared, continue with 6.
6. Make sure that you are logged into the side opposite from the side reporting the alarm.

   If it is necessary to change sides, select the Select Mate menu item to change to the side opposite the side that reported the alarm.

7. Stop and start the software on the side that is reporting the alarm (see Restarting the EPAP Software).
8. Select RTDB>View RTDB Status to verify that the RTDB status on both sides is coherent, as shown in Figure 4-2.

   Figure 4-2 Coherent RTDB Status

   
9. If the problem persists, run savelogs to gather system information for further troubleshooting (see Saving Logs Using the EPAP GUI), and contact My Oracle Support (MOS).