4000000000008000 - Mate PDBA Unreachable

This message indicates that the other PDBA is unreachable.

Recovery

1. Log in to the User Interface screen of the EPAP GUI (see Accessing the EPAP GUI).
2. Check the banner information above the menu for the PDBA status.
   1. If neither PDBA status is DOWN, go to 3.
   2. If status of one of the PDBAs is DOWN, continue with 4.
   Figure 4-8 shows an example in which the PDBA on EPAP B is DOWN.

   Figure 4-8 PDBA Down

   
   

   

   
   
3. View Tool Tips to verify the alarm and to verify that you are logged into the EPAP whose PDBA is DOWN.

   Figure 4-9 Alarms Details

   
   

   

   
   
   If it necessary to switch to the other PDBA, select PDBA>Select Other PDBA.
4. Attempt to start the PDBA by selecting PDBA> Process Control > Start PDBA Software.
   The window shown in Figure 4-10 is displayed.

   Figure 4-10 Start PDBA

   
5. Click the Start PDBA Software button.
6. When the PDBA software has been started, the window shown in Figure 4-11 displays, and within moments the banner will show the PDBA status as ACTIVE or STANDBY.
   If the status does not change to ACTIVE or STANDBY, continue to 7.

   Figure 4-11 PDBA Started

   
7. Check the status of the provisioning network.
   If problems exist in the provisioning network, fix them.
8. If the problem persists, run savelogs (see Saving Logs Using the EPAP GUI), and contact My Oracle Support (MOS).