Passengers travelling in a group can be easily identified by assigning a group ID and group leader to the parties. Apart from travelling together, these groups usually have a preset itinerary, other special arrangements and a group billing account. These arrangements are setup and access through Management, Cashier, Groups drop-down menu.
Figure 4-1 Group Handling
A group account containing a group ID, billing address, travel information and payment type is created prior to adding its group members.
Figure 4-2 Group Information Window
From the Search Panel, select the Group Account and then click the Edit Reservation
.Click OK to save the changes.
Cancelling a Group Account
From the Search Panel select the Group Account and then click the Cancel Reservation.
At the Cancel Reservation prompt, click OK to reconfirm.
Special billing arrangements for the group such as Routing, Discounts and Disallow Department is set up in the Discount & Routing tab.
Setting Up Group Routing
A routing may be set for the entire group members or individually from the group members list.
Figure 4-3 Discounts & Routing
Navigate to the Discounts & Routing tab and click New Routing.
In the Routing window, select the Invoice to route and check ‘All Group Members’ to route all members, or click Advanced to select an individual.
Figure 4-4 Group Routing
Select the department code to route and when to route the postings by checking the box beside the code.
Click OK to save the routing.
Setting up Discounts
Discount set up in group account is identical to a guest discount. See Disc, Route, Pkg Tab — SPMS Discount and MICROS Discount section for more details.
Setting Up Disallow Department
Disallow Department set up in group account is identical to guest disallowed department. See Disc, Route, Pkg Tab — Disallow Department for more details.
Unlike the Guest Invoice, the Group Invoice tab has two tabs — Invoice and Closed Posting, and all Closed Postings are displayed in a tab.
Functions within Invoice tab works exactly the same as Guest Invoice. See Invoice Tab for more details.
Figure 4-5 Group Invoice Tab
The Itinerary Planner tab displays the Excursion, Dining arrangements or any activities available to the Group. These activities are configured in Administration Module, Itinerary Setup.
Figure 4-6 Itinerary Planner Tab
Viewing an Available Itinerary
Registering a Credit Card in Group Account is the same as Guest Handling, Get Card Function. See Get Credit Card Function for more information.
Group Members Tab
The Group Members tab lists all the passengers that are linked to the Group ID, and member’s details are editable from this window.
Figure 4-7 Group Members Tab
Table 4-1 Field Definition of Group Member Tab
Field | Description |
---|---|
Cabin No |
Passenger cabin number. |
Status |
Booking status of the passenger |
Embarkation Date |
Embarkation Date |
Debark Date |
Debarkation Date |
Guest Name |
Passenger name |
Group Leader |
Group Leader of the group |
You can add/remove Reservations from Group Account using the Add to Group and Remove from Group function. Refer Add to Group and Remove from Group for more details.
Assigning a Group Member as Group Leader
You can assign a member of the group as a Group Leader, and the system permits more than one Group Leader.
In order to assign the passenger as group leader, check the Group Leader check box in Group Member tab, or click Edit Information and then select Group Leader in Other Parameter section.
Figure 4-8 Group Leader Assignment
Custom Info, More Group Info, Revenue Analyzer Tab
See Custom Info Tab, More Guest Info Tab and Revenue Analyzer Tab for handling of these tabs.
From the Expected tab of the Search Panel, search for the group account.
Select the account and click Check In button.
Select Yes at the Check-In Group prompt, and then click OK at the confirmation prompt.
A group account can only be checked out when the invoice is balanced.
See Pay Invoice section for steps to settle an account.