Deciding When to Change or Add Business Processes

When upgrading, you should answer the following:

Are you upgrading to implement the new functionality?
Are you upgrading your current processes without changing functionality, but may implement the new functionality later?

Implementing your current processes in a new system can mitigate risk in the upgrade. However, your business realities may preclude this approach, especially if the updated processes in the software can improve operations. For example, the business might choose to take advantage of new capabilities as quickly as possible, or it may be more appropriate to modify processes and engage in a coordinated training effort to increase user adoption of the new solution.

Weigh the pros and cons of these approaches to choose the best strategy for your organization.