Table of Contents

• Title and Copyright Information
• My Oracle Support
• What's New in this Guide
• 1 Introduction
  • 1.1 References
  • 1.2 Acronyms
  • 1.3 Terminologies
  • 1.4 Recommendations
    • 1.4.1 Frequency of Health Checks
    • 1.4.2 Large Installation Support
    • 1.4.3 Logging of Upgrade Activities
  • 1.5 Warnings, Cautions, and Notes
    • 1.5.1 Signaling Firewall
    • 1.5.2 Network IDIH Compatibility
    • 1.5.3 Release Notes
    • 1.5.4 Upgrade Check
  • 1.6 What is Not Covered in This Document
• 2 General Description
  • 2.1 Supported Upgrade Paths to 8.6.0.4.0
  • 2.2 Supported Hardware
  • 2.3 Geo-Diverse Site Configuration
  • 2.4 Firmware Updates
  • 2.5 TVOE Upgrade
  • 2.6 PMAC Upgrades
  • 2.7 SDS Upgrade
  • 2.8 Traffic Management During Upgrade
  • 2.9 RMS Deployments
  • 2.10 Automated Site Upgrade
    • 2.10.1 Pre-check
    • 2.10.2 Site Upgrade Execution
    • 2.10.3 Minimum Server Availability
    • 2.10.4 Site Upgrade Options
    • 2.10.5 Cancel and Restart Auto Site Upgrade
  • 2.11 Automated Server Group Upgrade
    • 2.11.1 Cancel and Restart Automated Server Group Upgrade
    • 2.11.2 Site Accept
• 3 Upgrade Planning
  • 3.1 Data Required for Upgrade
    • 3.1.1 Application ISO Image File
    • 3.1.2 Logins, Passwords, and Server IP Addresses
      • 3.1.2.1 Expired Password Workaround Procedure
        • 3.1.2.1.1 Inhibit Password Aging
        • 3.1.2.1.2 Enable Password Aging
        • 3.1.2.1.3 Password Reset
  • 3.2 Upgrade Maintenance Windows
    • 3.2.1 Calculating Maintenance Windows
  • 3.3 Site Upgrade Methodology
    • 3.3.1 DA-MP Upgrade Planning
    • 3.3.2 Pre-upgrade Validation
    • 3.3.3 Maintenance Window 1 for NOAM Site Upgrades
    • 3.3.4 Maintenance Window 2 for SOAM Site Upgrades and Rest of the Servers
    • 3.3.5 IDIH Preupgrade
      • 3.3.5.1 IDIH Upgrade Preparation
• 4 Prerequisites Procedures
  • 4.1 Prerequisite Procedures Overview
    • 4.1.1 Check Required Materials
    • 4.1.2 DSR ISO Administration
    • 4.1.3 Data Collection - Verification of Global and Site Configuration Data
      • 4.1.3.1 Verification of Configuration Data
      • 4.1.3.2 Data Collection for Source Release 8.0 and Later
    • 4.1.4 Back Up TKLCConfigData Files
    • 4.1.5 Full Backup of DB Run Environment at Each Server
      • 4.1.5.1 Full Backup of DB Run Environment for Release 8.0.x and Later
    • 4.1.6 Software Upgrade Execution Overview
    • 4.1.7 Accepting the Upgrade
• 5 Upgrading NOAM
  • 5.1 NOAM Pre-Upgrade Checks and Backup
    • 5.1.1 NOAM Health Check for Source Release 8.0 and Later
    • 5.1.2 NOAM Pre-Upgrade Backup
  • 5.2 Increase Maximum Number of Open Files
  • 5.3 Disable Global Provisioning
  • 5.4 NOAM Upgrade
  • 5.5 Verify NOAM Post Upgrade Status
  • 5.6 Allow Provisioning
    • 5.6.1 Active NOAM VIP: Enable Global Provisioning and Configuration Updates on the Entire Network
    • 5.6.2 Active NOAM VIP: Add New Network Element
  • 5.7 SNMP Configuration Update (Post NOAM Upgrade)
• 6 Site Upgrade Execution
  • 6.1 Site Preupgrade Activities
    • 6.1.1 Site Preupgrade Backups
    • 6.1.2 Site Preupgrade Health Check for Release 8.0 and Later
    • 6.1.3 Check Site Upgrade Options
    • 6.1.4 Disable Site Provisioning
  • 6.2 Site Upgrade Pre-Checks
    • 6.2.1 Initiate Automated Site Upgrade
    • 6.2.2 Rearrange Automated Site Upgrade Cycles
  • 6.3 Overview of Automated/Manual Server Group Upgrade
    • 6.3.1 Site Upgrade Planning
    • 6.3.2 SOAM Upgrade Overview
    • 6.3.3 Upgrade SOAMs
      • 6.3.3.1 Automated SOAM Upgrade (Active/Standby)
      • 6.3.3.2 Manual SOAM Upgrade (Active/Standby/Spare)
    • 6.3.4 Upgrade Iteration 3
    • 6.3.5 Upgrade Iteration 4
    • 6.3.6 Upgrade Iteration 5
  • 6.4 Upgrade Single Server – DSR 8.x
  • 6.5 Upgrade Multiple Servers – Upgrade Administration
  • 6.6 Manual Completion of Server Upgrade
  • 6.7 Site Post-Upgrade Procedures
    • 6.7.1 Allow Site Provisioning
    • 6.7.2 Post-Upgrade Health Checks
      • 6.7.2.1 Alternate SOAM Post-Upgrade Health Check
    • 6.7.3 Post-Upgrade Procedures
• 7 Backout Procedure Overview
  • 7.1 Recovery Procedures
  • 7.2 Backout Health Check
  • 7.3 Disable Global Provisioning
  • 7.4 Perform Emergency Backout
    • 7.4.1 Emergency Site Backout
    • 7.4.2 Emergency NOAM Backout
  • 7.5 Perform Normal Backout
    • 7.5.1 Normal Site Backout
    • 7.5.2 Normal NOAM Backout
  • 7.6 Backout Single Server
    • 7.6.1 Active NOAM VIP: Prepare the Server for Backout
    • 7.6.2 Server CLI: SSH to Server
    • 7.6.3 Server CLI: Execute the Backout
    • 7.6.4 Server CLI: SSH to Server
    • 7.6.5 Server CLI: Restore the Full DB Run Environment
    • 7.6.6 Server CLI: Verify the Backout
    • 7.6.7 Server CLI: Reboot the Server
    • 7.6.8 Server CLI: Verify OAM services restart (NOAM/SOAM only)
    • 7.6.9 Active NOAM VIP: Verify Server State is Correct after Backout
    • 7.6.10 Active NOAM VIP: Change/Correct the Upgrade State on Backed out Server to Ready
    • 7.6.11 Active NOAM VIP: Verify Application Version is Correct for the Backed Out Server
  • 7.7 Backout Multiple Servers
    • 7.7.1 Active NOAM VIP: Prepare the Server for Backout
    • 7.7.2 Server CLI: Log in to the Server(s)
    • 7.7.3 Server CLI: Execute the Backout
    • 7.7.4 Server CLI: Restore the Full DB Run Environment
    • 7.7.5 Server CLI: Verify the Backout
    • 7.7.6 Server CLI: Reboot the Server
    • 7.7.7 Server CLI: Verify OAM Services Restart (NOAM/SOAM Only)
    • 7.7.8 Active NOAM VIP: Verify Server State is Correct after Backout
    • 7.7.9 Active NOAM VIP: Change/Correct the Upgrade State on Backed Out Server to Ready
    • 7.7.10 Active NOAM VIP: Remove Upgrade Ready Status
    • 7.7.11 Active NOAM VIP: Correct Upgrade Status on the Backed Out Server
    • 7.7.12 Active NOAM VIP: Verify Application Version is Correct for the Backed Out Server
  • 7.8 Additional Backout Steps
  • 7.9 Additional Post-Backout Steps
  • 7.10 Post-Backout Health Check
  • 7.11 IDIH Backout
• A.1 Post Upgrade Procedures
  • A.1.1 Accept Upgrade
  • A.1.2 Undeploy ISO
  • A.1.3 Post Upgrade Accept Procedures
• A.2 Increase Maximum Number of Open Files
• A.3 Upgrade Single Server – DSR 8.x
• A.4 Upgrade Multiple Servers – Upgrade Administration
• A.5 IDIH Upgrade at a Site
  • A.5.1 Upgrade Oracle Guest
  • A.5.2 Upgrade the Mediation and Application Guests
• A.6 Alternate Server Upgrade Procedures
  • A.6.1 Alternate Pre-Upgrade Backup
  • A.6.2 Server Upgrade Using platcfg
  • A.6.3 Manual DA-MP (N+0) Upgrade Procedure
  • A.6.4 ASG SBR Upgrade Procedure
  • A.6.5 Manual SBR Upgrade Procedure
• A.7 Expired Password Workaround Procedure
  • A.7.1 Inhibit Password Aging
  • A.7.2 Enable Password Aging
  • A.7.3 Password Reset
• A.8 Network IDIH Compatibility Procedures
• A.9 Recover from a Failed Upgrade
• A.10 Critical and Major Alarms Analysis
• A.11 Additional Backout Steps
• A.12 Additional Post-Backout Steps
• A.13 Manual Completion of Server Upgrade
• A.14 Identify the DC Server
• A.15 Limitations of Automated Server Group and Automated Site Upgrade
• A.16 Advanced Health Check Procedure
• A.17 Workaround to Resolve DB Site Replication Alarms
• A.18 Workaround to Resolve the Server HA Switchover Issue
• A.19 Workaround to Resolve Device Deployment Failed Alarm
• A.20 Workaround to Resolve syscheck Error for CPU Failure
• A.21 Create a Link for ComAgent
• A.22 Change SOAM VM Profile for Increased MP Capacity on an OpenStack System
• A.23 Change SOAM VM Profile for Increased MP Capacity on a VMware system
• A.24 Reset the SOAP Password
• A.25 Restore the Servers with Backout Errors
• A.26 Resolving Error - CD ROM Invalid