Industry Solutions

Siebel CRM Industry solutions focus on improving customer experiences (CX) and providing deep industry processes. Specialized user interfaces and workflows are all built on industry best practices.

• Financial Services

  • Siebel CRM Financial Services (PDF)

    Provide a superior CX for today’s dynamic market with an integrated CRM for banking solution. Sell more effectively to new and existing customers, increase account penetration, and decrease processing costs. Package and bundle your financial services products—residential mortgages, checking, savings, and credit cards—during the account origination process and for cross- and up-sell opportunities.

  • Siebel CRM for Insurance Distribution (PDF)

    Transform insurance distribution processes from product-centric to customer-centric while maximizing customer lifetime value (CLV) and profitability. Key features include call center service request management, call reports, retirement and pension management, client relationship roll up, and hierarchical views.

  • Relationship banking mobile application

    The relationship management mobile application provides a customer 360-degree view, account management capabilities across individuals and households, and a relationship management calendar view. Change the way you interact and improve CX with guided new account origination processes, including rule-based needs analysis and application capture.

  • Oracle FLEXCUBE integration

    Oracle FLEXCUBE Universal Banking helps banks transform CX and stay relevant, competitive, and compliant in a fast evolving industry. Key capabilities include digital engagement, improved onboarding experience, machine learning, and natural language processing (NLP) to drive insight and automation, multidimensional deployment agility, and enhanced integration capabilities.

• Communications

  • Siebel CRM Communications

    Siebel CRM Communications lets service providers manage, synchronize, and coordinate sales, marketing, and customer service across all contact points—including web, call center, field service, and partner channels. Handle the challenges of acquiring, retaining, and maximizing customer value. Drive operational efficiency; accelerate time to revenue through the accurate, timely capture and provisioning of customer orders; improve employee productivity; and ensure the highest levels of customer satisfaction and loyalty.

  • Media and entertainment (PDF)

    Welcome to Oracle’s new complete communications solution designed to help communications service providers (CSPs) innovate, engage, and transform their customer-facing operations. It leverages data and AI to transform CX–launching offers, acquiring and retaining customers, omnichannel ecommerce and customer care, and fulfilling and monetizing services.

  • Customer order management (PDF)

    Support closed user groups or community-of-interest services by applying promotion groups to any set of individuals, including a company, an organization, or a family.

  • Oracle Digital Business Experience

    Oracle Digital Business Experience is a pre-integrated, end-to-end digital business support system (BSS) for managing experiences and revenue at every stage of the customer journey.

• High tech and manufacturing

  • Siebel CRM High Tech and Industrial Manufacturing

    Manage marketing development funds (MDFs) and sell products within partner channels (original equipment manufacturers and distributors) and to end customers. Key features within Siebel CRM High Tech and Industrial Manufacturing include an employee application and a partner portal.

  • Siebel Automotive

    Automotive manufacturers, importers, distributors, and dealers can respond to the needs of retail and fleet customers across all channels. With Siebel Automotive, they can offer customers financing, leasing, and insurance options while customers configure vehicle orders online, at the dealership, or with a fleet sales representative.

    Siebel Automotive allows all participants in the factory-to-dealer-to-consumer value chain to collaboratively share information, work together to deliver vehicles to customers, and cooperatively gain a better understanding of customers and their needs.

  • Siebel Dealer

    With Siebel Dealer, vehicle manufacturers can work with dealers as easily as they work with their own employees, while dealerships can better manage their own operations. Expand your dealer network, share opportunities, service requests, and other business information with dealer employees just as you would with your own employees.
    
    Manufacturers can use Siebel Partner Manager to send alerts, information on special promotions, and key messages to dealers. Work collaboratively with them to develop plans to meet strategic goals. Analyze dealer effectiveness, forecast revenue, manage market development funds (MDF), and analyze performance.

• Utilities and energy

  • Siebel Energy

    Siebel Energy is designed to meet the sales, marketing, call center, and field service requirements of regulated electric, gas, and water local distribution companies (LDCs) as well as unregulated energy service providers (ESPs). This industry solution also serves residential, commercial, and industrial customers. It supports large LDCs, call center operations, and integrated legacy customer information systems (CIS). Account management features include account hierarchy and premises records with the ability to track, share, and report usage, billing, and other service details.

  • Oil, gas, and chemicals

    Comprehensive, industry-specific functionality in sales, marketing, service, and other customer-facing business processes. The results include faster deployments, higher rates of end user adoption, and a rapid return on investment (ROI). In addition to standard CRM functionality, this industry solution includes asset, premises, and contracts management; work orders; oil well management and oil field service; B2C and B2B web portals; and credit and fraud management capabilities.

• Life sciences

  • Siebel CRM Life Sciences (PDF)

    Designed for pharmaceutical sales, Siebel CRM Life Sciences provides personalized content delivery tools to help sales and marketing teams deliver the right messages during each customer interaction.
    
    Flexible contact management supports a wide range of prescribes and nonprescribed contact types, including physicians, pharmacists, nurses, office staff, and business administrators. With it, you can support a wide range of account types, including hospitals, pharmacies, health maintenance organizations (HMOs), clinics, wholesalers, and group purchasing organizations (GPOs). Additional industry-specific functionality includes complete activity management, calendar, medical education event planning, Smart Calls, call reporting, contract and pricing management, and sales effectiveness tools and methodologies.

  • eDetailing

    Improve CX and sales effectiveness with eDetailing. Create multicustomer presentations to capture direct feedback from customer interactions. Your sales reps can perform eDetailing activities with the added flexibility to process at a later stage, add additional contacts during the process, and start the process from multiple entry points. The presentations are instantly available with call reporting and analytics functionality.

  • Siebel CRM Clinical Trial Management

    Siebel CRM Clinical Trial Management is designed so biotechnology companies, pharmaceutical companies, and CROs (clinical research organizations) can better manage the clinical trial process, maintain the quality of clinical trials, and manage investigator relationships. It provides a comprehensive set of tools for clinical research associates (CRAs), clinical investigators, and site coordinators. It also includes a personalized internet portal to conduct study activities more efficiently.

• Public sector

  • Siebel CRM Public Sector (PDF)

    Provide world-class citizen services while delivering comprehensive, cost-efficient case management and policy management, including social services, justice and public safety, constituent services/311, self-service citizen portals, tax and revenue, and licensing and permitting.
    
    With marketing automation capabilities, government agencies can align outreach campaigns with appropriate constituent audiences and plan and execute highly personalized campaigns. Reach constituents through their preferred communication channel and measure, monitor, and refine campaign performance to ensure maximum campaign effectiveness.

  • Government immigration services (PDF)

    Leverage a central electronic repository for all visa and passport applications and case documents based on your defined security parameters. Rapidly transform your policy documents and manuals into executable formats.

  • Case management for social services (PDF)

    Combine Oracle Intelligent Advisor and Siebel CRM Case Management to manage policy changes, improve program delivery, and maximize participation rates.

  • Siebel CRM Aerospace and Defense

    Utilize this sophisticated CRM solution for the aerospace and defense industry with complete account management capabilities across the full lifecycle, including service and support management. Track opportunities and sales for OEM solutions including aftermarket sales management. Improve customer engagement with air show event management.

• Travel and transportation

  • Customer centricity for railways

    Successfully attract business from other means of transport and deliver differentiated products and services. With Siebel Transportation, you can improve customer service levels and loyalty programs to acquire and retain high yield customers. Use Siebel Universal Customer Master to integrate both external and internal data sources for a 360-degree view of each customer. Seamless integration between your CRM transaction systems and Oracle Analytics give you meaningful insights into customer value and usage patterns.

  • Hospitality—Event management

    Siebel Hospitality is designed for event planners and event operations personnel in hospitality firms to improve efficiencies when performing the following business tasks:

    • Planning events consisting of multiple functions, such as lectures, workshops, demonstrations, banquets, etc.
    • Reserving the necessary space and equipment for each event function.
    • Ordering necessary supplies for each event function.
    • Providing promised goods and services during an event.
    • Billing accurately for the goods and services provided at an event.

  • Hospitality—Group sales (PDF)

    Enables you to capture and process group sale opportunities, create real-time quotes, manage consolidated inventories, and plan/execute events. Increase revenue from group sales, improve sales and event management efficiencies, and support centralized decision-making and planning.

• Consumer Goods

  • Siebel CRM Consumer Goods (PDF)

    Siebel’s consumer goods solution is a multichannel application designed for the consumer goods industry so manufacturers can manage relationships across the entire demand chain. Marketing, sales, and customer service applications are fully integrated and designed to manage the complex interactions and relationships between brand owners, their partners (including brokers and distributors), their customers, and the end consumer.

  • Trade management (PDF)

    Manage the entire trade promotion process—from annual planning to account execution and settlement—with actionable insights supporting every step. This comprehensive trade management solution optimizes account and category management and enhances productivity and collaboration between internal and external functions.

  • Retail execution (PDF)

    Optimize your in-store efforts to stimulate and meet consumer demand. Whether tackling merchandising and up-selling or the more complex direct store delivery process, you can ensure that your customers will always find the right product in the right place at the right price.