Oracle Customer Success Services (CSS) was created to help ensure your ongoing success with Oracle’s Siebel CRM solution and related technologies. CSS is completely integrated with the Siebel CRM product development teams to help you maximize the value of your cloud investment. CSS also trains and collaborates with implementers across Oracle’s partner ecosystem to ensure the successful setup of Oracle technologies.
Oracle experts, along with implementers from our partner ecosystem, will help you define the best path to optimize your end-to-end operations and achieve your business goals.
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As organizations aim to enhance Clinical Protocols planning and execution, providing a streamlined approach to protocol management becomes essential. When Clinical Research Associates (CRAs) plan new protocols for a specific program, leveraging insights from an enrollment prediction model can greatly improve accuracy and efficiency. By integrating an interactive Oracle Digital Assistant, CRAs can engage in guided conversations to refine protocol details and make data-driven decisions. At the end of the interaction, the assistant automatically updates the protocol records, ensuring seamless integration and reducing manual effort. This innovative approach not only highlights the effective use of AI in clinical trial planning but also improves productivity and ensures accurate, up-to-date protocol documentation.
Clinical trial protocols often face significant hurdles due to high dropout rates and unpredictable recruitment delays. These inefficiencies lead to extended timelines and increased operational costs. A major challenge lies in the inaccuracy of enrollment predictions, as well as site variability, which directly impact planning, resource allocation, and overall trial efficiency.
To address these concerns, there is a need for:
The implementation of this flow involves
Leveraging Siebel Open UI, a Physical Renderer File is used to Embed the ODA Widget in Siebel CTMS UI and make it available in all the Views for the CRA to interact. Following functionalities are achieved
Leveraging Siebel Open UI, a Physical Renderer File is used to Embed the ODA Widget in Siebel CTMS UI and make it available in all the Views for the CRA to interact. Following functionalities are achieved
Leveraging Siebel Open UI, a Physical Renderer File is used to Embed the ODA Widget in Siebel CTMS UI and make it available in all the Views for the CRA to interact. Following functionalities are achieved
SJ is Sweden’s leading train operator, with 1500+ departures from over 400+ stations daily. Siebel Loyalty manages 1.6m+ members and provides SJ instant access to customer data - critical for creating personalized cross channel communications.
American Airlines
100m+ members
Biggest Siebel Loyalty implementation worldwide running on OCI
SMILES
32%performance improvement
Improved application performance by running Siebel Loyalty on OCI
