Oracle Customer Success Services (CSS) was created to help ensure your ongoing success with Oracle’s Siebel CRM solution and related technologies. CSS is completely integrated with the Siebel CRM product development teams to help you maximize the value of your cloud investment. CSS also trains and collaborates with implementers across Oracle’s partner ecosystem to ensure the successful setup of Oracle technologies.
Oracle experts, along with implementers from our partner ecosystem, will help you define the best path to optimize your end-to-end operations and achieve your business goals.
Minimize the time and resources spent on administration and maintenance activities by leveraging a complete suite of services and automated tools.
Continuously innovate, stay ahead of change, and improve competitiveness by taking advantage of new capabilities and best practices.
Ensure you have the best technology, backed by a strategic partner that will support you with anything you need to succeed throughout your cloud journey.
Oracle Customer Success Services (CSS) offers specialized services designed to ensure the stability, performance, and reliability of Oracle Siebel CRM deployments before and during their active lifecycle.
Oracle Customer Success Services (CSS) provides expert, direct-from-Oracle guidance to design, configure, and optimize Siebel implementations, whether on-premises or in the cloud. It focuses on maximizing ROI through tailored configurations, specialized support, and alignment with business goals, ensuring high performance and security.
Specialist reviews:
Customer Success Services (CSS) has years of experience and proven methods to transition the Siebel application you know and love, to Oracle Cloud. We can lift and shift your application to Oracle Cloud Infrastructure (OCI) so you continue getting a return on your investment, while modernizing on the cloud. And, if you’re not on the latest supported version, no problem. We can get you there.
Key features:
Oracle run and operate services for Siebel CRM, a key component of Oracle Customer Success Services (CSS), help organizations run their Siebel CRM environments with greater efficiency and agility. By applying hands-on expertise across infrastructure, databases, and applications, CSS helps customers operate and optimize their environments and support ongoing innovation.
Monitoring & Observability - Oracle CSS provides services for both cloud and on-premises deployment. The solution uses Prometheus / Grafana and captures all metrics available in the entire Siebel stack.
Operate and Innovate - Maximize the efficiencies and opportunities of OCI with proactive management and continuous innovation from CSS.
Oracle Customer Success Services (CSS) provide specialized, hands-on architectural optimization to maximize performance, security, and cloud adoption (OCI). Services include cloud-native re-architecting, Kubernetes/containerization, performance tuning, API-enabled integration, and upgrade support to modernize infrastructure and reduce technical debt.
Specialist reviews:
Oracle CSS supports Siebel CRM customers at every stage of the AI journey with structured pathways and tailored solutions focused on measurable outcomes.
Oracle AI Factory
Oracle AI Factory is a comprehensive set of customer and partner support services designed to help you rapidly adopt, scale, and optimize AI for tangible business results. Through structured pathways—education, expert guidance, prescriptive resources, and prebuilt use cases—Oracle AI Factory can help you deploy AI faster, modernize your IT, and deliver timely insights across Oracle Cloud Infrastructure (OCI), Oracle Database, the Oracle Fusion Cloud Applications Suite, and Oracle Industry Applications. With support from Oracle experts and a curated set of proven resources, Oracle AI Factory helps reduce barriers to AI adoption, accelerate time to value, and strengthen competitive differentiation at each stage of your AI journey.
To move into diversified communications, the telecom relies on Oracle Cloud@Customer, a cloud offering built inside Vodafone’s own data centers.
American Airlines
100m+ members
Biggest Siebel Loyalty implementation worldwide running on OCI
SMILES
32%performance improvement
Improved application performance by running Siebel Loyalty on OCI
