Contents

• Title and Copyright Information
• Preface

1 What's New in This Release

• What's New in This Release

2 Overview

• About this Chapter
• Overview of Deploying Siebel CRM Containers on Kubernetes
• About Siebel Cloud Manager
• About Siebel CRM Upgrade Factory

3 Deploying Siebel CRM on OCI using Siebel Cloud Manager

• Deploying Siebel CRM on OCI using Siebel Cloud Manager
• Overview of Deploying Siebel CRM on OCI
• Requirements and Limitations
• High Level Steps to Deploy Siebel Using SCM
• Creating a Compartment
• Git Repositories for Siebel CRM Deployment
• Installing GitLab
• Using Vault for Managing Secrets
  • Best Practices for Key Management
  • Key Points for Managing Secrets Using Secret Management Products
• Downloading and Installing Siebel Cloud Manager
• About URLs for Siebel CRM Deployments on OCI
• Uploading Files to the SCM Container Using File Sync Utility
• Mirroring Siebel Base Container Images
  • Mirroring Siebel CRM Base Images
  • Managing User Container Registry Credentials
• Downloading and Running the Siebel Lift Utility
  • Downloading and Running the Siebel Lift Utility (Container Mode)
    • Downloading the Siebel Lift Utility (for Container Mode)
    • Running the Siebel Lift Utility in Silent Mode (for Container Mode)
    • Running the Siebel Lift Utility in Interactive Mode (for Container Mode)
  • Downloading and Running the Siebel Lift Utility (Non-Container Mode)
    • Downloading the Siebel Lift Utility (for Non-Container Mode)
    • Installing and Configuring Python (for Non-Container Mode)
    • Running the Siebel Lift Utility in Silent Mode (for Non-Container Mode)
    • Running the Siebel Lift Utility in Interactive Mode (for Non-Container Mode)
  • Lifting a Siebel CRM Environment Running on Siebel CRM Compliant Operating System
  • Troubleshooting Siebel Lift Utility Execution
• Reducing the Ingress Range for Siebel Cloud Manager
• Using Advanced Network Configuration
• Customizing Configurations Prior to Greenfield Deployment
  • Creating the Configuration and Obtaining the Configuration ID
  • Customizing the Configuration
• Deploying Siebel CRM on OCI
  • Overview of Siebel CRM Deployment Steps using Siebel Cloud Manager
  • Notes on Authorization Information
  • Notes on BYO-VCN (Virtual Cloud Network)
  • Notes on BYO-FSS (File System Service)
  • Notes on BYO Kubernetes
    • Notes on OKE (Oracle Container Engine for Kubernetes)
    • Notes on OCNE (Oracle Cloud Native Environment)
    • Notes on Other Kubernetes Cluster
  • Notes on BYOD (Bring Your Own Database)
  • Checklist for Creating a BYOR Deployment
  • Connectivity Information
  • Using Security Adapters for Siebel CRM
  • Terminating SSL/TLS at the Load Balancer (FrontEnd SSL) using SCM
  • Auto-enablement of Siebel Migration Application
  • Parameters in Payload Content
  • Executing the Payload to Deploy Siebel CRM
  • Example Payload to Deploy Siebel CRM
• Additional Administrative Tasks in Siebel Cloud Manager
  • Resetting the Administrative Password
  • Changing the Log Level
  • Checking the Status of a Requested Environment
  • Checking the Status of a Requested Configuration
  • Resubmitting the Environment Creation Workflow
  • Updating Parameters During Rerun of Environment or Configuration APIs
• Troubleshooting a Siebel Cloud Manager Instance or Requested Environment
  • Troubleshooting a Siebel Cloud Manager Instance
  • Examining Your Deployment
  • Reviewing the PostInstallDBSetup Execution Status
  • Troubleshooting Oracle Resource Manager Stack Apply Job Failure
  • Troubleshooting Handshake Failed Server State in Siebel Management Console
  • Troubleshooting Issues Related to Siebel Migration Application in an SCM Deployed Siebel CRM Environment
  • Troubleshooting Issues Related to Siebel CRM Observability – Monitoring Solution
  • Troubleshooting Issues Related to Siebel CRM Observability – Log Analytics Solution
• Managing Custom Keystore
• Updating Siebel Cloud Manager with a New Container Image
• Removing a Siebel CRM Deployment on OCI
• Making Incremental Changes to Your Siebel CRM Deployment on OCI
  • Making Incremental Changes
  • How Incremental Changes Are Processed
  • Templates for Different Runtime Entities
  • Use Cases for Making Incremental Changes
    • Use Cases for Setting Parameters
    • Use Cases for Creating or Removing Custom Entities
    • Use Cases for Enabling Component Groups or Components
    • Use Cases for Changing Log Level While Running PostInstallDB Setup
    • Use Cases for Adding Profiles, Deployments, or Adding Resources to Individual Siebel Servers
    • Use Cases for Adding Web Artifacts and Other Siebel Artifact Files
    • Use Cases for Updating Certificates for SISNAPI with TLS
    • Use Cases for Updating Keystore File as Part of Incremental Changes
• Installing Siebel Monthly Update in a Siebel CRM on OKE Environment Deployed by SCM
• Enabling TLS 1.3 Support in Environments Prior to 23.11
• Rotating Secrets
  • Updating Registry Access Token
  • Updating OCI Configuration in the OCI Configuration File
  • Updating GitLab Access Token
• Assigning Pods to Nodes - Implementing Affinity and Anti-affinity on OKE using Siebel Cloud Manager
• Cleaning up the Siebel File System

4 Deploying Siebel CRM on a Kubernetes Cluster using Siebel Installer

• About this Chapter
• Overview
• Moving Existing Siebel CRM on VM to a Kubernetes Orchestrated Deployment
• Moving Existing Siebel CRM on VM to an OC3 Kubernetes Cluster
• High Level Steps for Deploying Siebel CRM on a Kubernetes Cluster
• Prerequisites for Deploying Siebel CRM on a Kubernetes Cluster
• Downloading and Running Siebel Installer for SCM
• Installing SCM using Helm
• Migrating (Lift-And-Shift) Existing Siebel CRM Deployments
• Deploying Siebel CRM using SCM
• Updating SCM Configuration using Helm
• Reinstalling SCM using Helm
• Upgrading SCM using Helm
• Uninstalling SCM using Helm
• Troubleshooting Siebel CRM Deployment

5 Monitoring Siebel CRM Deployments

• Monitoring Siebel CRM Deployments
• Metrics Information Categories
• Siebel CRM Monitoring Architecture
• Key Software Components for Monitoring
• Visualization Components for Monitoring
• Configuring the Siebel CRM Observability – Monitoring Solution
  • Enabling the Solution
  • Disabling OCI Monitoring for Siebel CRM
  • Few Parameters for Prometheus Configuration for Siebel CRM Monitoring
  • Alert Notifications
  • Custom Siebel CRM Metrics
  • Additional Node Exporter Metrics
• Dashboards for Siebel CRM Monitoring

6 Log Analytics in Siebel CRM Deployments

• Log Analytics in Siebel CRM Deployments
• Log Analytics Tooling Options
• Solution Architecture and Components
• Log Collection and Aggregation
• Sample Dashboards
• Pre-requisites for Enabling OCI Logging Analytics
• Enabling Log Analytics in Siebel CRM Observability
• Disabling Log Analytics in Siebel CRM
• Accessing Log Analytics URLs
• Oracle OpenSearch Usage in Siebel CRM Observability – Log Analytics
• OCI Logging Analytics Configurations of Importance
• OCI Logging Analytics Usage in Siebel CRM Observability – Log Analytics
• Extending Siebel CRM Observability – Log Analytics