Siebel CRM Integration with Oracle Unity

This chapter describes the Siebel CRM integration with Oracle Unity Customer Data Platform, which is also referred to here as Oracle Unity. This integration is available as of Siebel CRM 21.10 Update. It includes the following topics:

• Overview of Integration

• Data Loading Process

• Initial Setup and Configuration

• Driver Parameters for the Siebel - Unity Data Export Engine

• Defining Search Categories and Adding Categories to the Engine

• About the CSV File Format

• Troubleshooting the Siebel CRM Integration with Oracle Unity