Contents

• Title and Copyright Information
• Preface

1 What’s New in This Release

• What’s New in Integration Platform Technologies: Siebel Enterprise Application Integration Guide, Siebel CRM 23.6 Update
• Whats New in Integration Platform Technologies: Siebel Enterprise Application Integration Guide, Siebel CRM 23.3 Update
• What’s New in Integration Platform Technologies: Siebel Enterprise Application Integration Guide, Siebel CRM 22.3 Update
• What’s New in Integration Platform Technologies: Siebel Enterprise Application Integration Guide, Siebel CRM 21.7 Update
• What’s New in Integration Platform Technologies: Siebel Enterprise Application Integration Guide, Siebel CRM 21.4 Update

2 Integration Objects

• Integration Objects
• About Integration Object Terminology
• About Integration Objects
• About Integration Object Base Object Types
• About the Difference Between Integration Objects and Integration Object Instances
• About Integration Object Wizards
• About the Structure of Integration Objects
  • About the Cardinality of Child Integration Components
  • Custom Integration Component Fields
  • Integration Components and Associations
  • Multivalue Groups Within Business Components
    • Multivalue Fields in a Business Component
    • Multivalue Links in a Business Component
    • Fields in a Business Component After Adding a Multivalue Link
    • Graphical Representation of a Business Component and a Multivalue Link
    • Creating a Siebel Integration Component to Represent an MVG
  • Setting Primaries Through Multivalue Links
  • Validation of Integration Component Fields and Picklists
    • Example of an Integration Object Based on the Order Entry Business Object
  • Calculated Fields and Integration Objects
  • Inner Joins and Integration Components
  • Defining Field Dependencies
  • Repository Objects
• About Integration Component User Properties as Operation Controls
  • About Integration Component Keys
  • User Keys
  • User Key Generation Algorithm
  • Status Keys
  • Status Key Examples
  • Hierarchy Parent Keys
  • Hierarchy Root Keys
• About EAI Siebel Adapter Access Control

3 Creating and Maintaining Integration Objects

• Creating and Maintaining Integration Objects
• About the Integration Object Builder
• About the EAI Siebel Wizard Business Service
• Process of Creating Integration Objects
• Creating Integration Objects Using the EAI Siebel Wizard Business Service
• Creating a New Integration Object Using the Web Tools Wizard
• Creating an Integration Object Based on Another Root Business Component
• Creating an Integration Object with Many-To-Many Relationships
• Creating Integration Object Instances Programmatically
• Guidelines for Configuring Integration Objects
• Validating Integration Objects
• Testing Integration Objects
• Deploying Integration Objects to the Run-Time Database
  • Deploying an Integration Object to the Run-Time Database
  • Removing an Integration Object from the Run-Time Database
• About Synchronizing Integration Objects
  • Synchronization Rules
  • Updating the Entire Integration Object
  • Deleting a Component from the Integration Object
  • Guidelines for Maintaining Integration Objects
• Synchronizing Integration Objects
• Resolving Synchronization Conflicts for Integration Objects and User Properties
• Using Formatted Values in Integration Objects
• Generating Integration Object Schemas
• Optimizing the Performance of Integration Objects
• Picklist Validation
• About Business Component Restrictions for Integration Components
• Guidelines for Using Integration Components

4 Business Services

• Business Services
• About Business Services
  • About Creating Business Services
  • Business Service Structure
  • Property Sets
• Creating Business Services in Siebel Tools
  • Defining a Business Service in Siebel Tools
  • Defining Business Service Methods
  • Defining Business Service Method Arguments
  • Writing Business Service Scripts
  • Defining Business Service User Properties
• Creating Business Services in the Siebel Application
• Deploying Business Services as Web Services
• Exporting and Importing Business Services in Siebel Tools
• Importing Business Services into Siebel CRM
• Testing Your Business Service in the Simulator
• About Accessing a Business Service Using Siebel eScript or Siebel VB
• Business Scenario for the Use of Business Services
• Code Sample Example for Creating a Property Set

5 Web Services

• Web Services
• About Web Services
• About RPC-Literal and DOC-Literal Bindings
  • RPC-Literal Support
  • DOC-Literal Support
• About One-Way Operations and Web Services
• Invoking Siebel Web Services Using an External System
  • Publishing Inbound Web Services
  • Generating a WSDL File
  • About the Relationship of Port Types and Operations
    • Deleting Operations by Deleting the Port Type
  • About Defining the Web Service Inbound Dispatcher
    • SOAP Fault Message Example
  • Invoking Web Services on the Siebel Mobile Web Client
    • Exceptions to Web Service Support
    • Enabling Web Services on the Siebel Mobile Web Client
    • Starting the siebel.exe Process From the Command Line
    • Confirming that the siebel.exe Process Is Listening
    • Invoking Web Services on the Siebel Mobile Web Client
• Consuming External Web Services Using Siebel Web Services
  • Creating an Outbound Web Service Based on a WSDL File
    • Migrating Outbound Web Services
  • Creating an Outbound Web Service Manually
    • Updating the Outbound Proxy Business Service
  • Integration Objects as Input Arguments to Outbound Web Services
  • Web Services Support for Transport Headers
  • Web Services Support for Transport Parameters
  • SHA2 Support for Outbound Web Service
    • Configuring Siebel Server and Config Agent for SHA2 Outbound
• Using the Local Business Service
  • Script Example for a Local Business Service
  • SOAP Document Generated by the Local Business Service
  • Using the Local Business Service in an Outbound Web Service
  • Mapping the xsd:any Tag in the WSDL Import Wizard
  • Mapping the xsd:any Tag in the XML Schema Wizard
• Examples of Invoking Web Services
  • Invoking an External Web Service Using Workflow or Scripting
  • Invoking a Siebel Web Service from an External Application
• About Web Services Security Support
  • Configuring the Siebel Application to Use the WS-Security Specification
• About WS-Security UserName Token Profile Support
  • About Support for the UserName Token Mechanism
  • Using the User Name Token for Inbound Web Services
  • Using the UserName Token for Outbound Web Services
• Proxy Configuration for Java Web Container
• About Siebel Authentication and Session Management SOAP Headers
  • Combinations of Session Types and Authentication Types
  • Enabling Session Management on Siebel Application Interface
  • Incoming Concurrent EAI Requests and Session Management
  • Session and Session Token Timeout-Related Parameters
  • Examples of Using SOAP Headers for Siebel Authentication and Session Management
    • Anonymous Request No Session
    • Siebel Authorization No Session
    • Siebel Authorization Stateless Session
    • Siebel Authorization Stateful Session
    • Simple Query Starting With <soap:body>
• About Web Services and Web Single Sign-On Authentication
• About SOAP Fault Schema Support
  • Handling SOAP Faults in Siebel CRM
    • Handling SOAP Messages
    • Handling WSDL Imports
• About Custom SOAP Filters
  • Handling Custom Headers Using Filters
  • Enabling SOAP Header Processing Through Filters
  • Inputting a SOAP Envelope to a Filter Service
• About EAI File Streaming
  • About Inbound EAI Streaming Requests
  • About Outbound EAI Streaming Responses
  • About EAI Streaming Criteria
• About Web Services Cache Refresh
• Enabling Web Services Tracing
• Previewing the Repository Changes Before Delivery
• Configuring the No Session Preference in EAI-SOAP Parameter
• Configuring the Maximum Retry for Processing EAI-SOAP Request Parameter

6 EAI Siebel Adapter Business Service

• EAI Siebel Adapter Business Service
• About the EAI Siebel Adapter Business Service
  • Node Types and the EAI Siebel Adapter Business Service
• EAI Siebel Adapter Business Service Methods
  • About the Examples in the EAI Siebel Adapter Business Service Methods Sections
  • Query Method
  • QueryPage Method
  • Synchronize Method
    • Example of Synchronize Method on Deleted Unmatched Children
  • Insert Method
    • Example of Using the Insert Method
  • Upsert Method
  • Update Method
  • Delete Method
  • Execute Method
    • About Execute Method Operations
    • Example of a Parent Node Using a Sync Operation
    • Example of a Parent Node Using an Update Operation
    • Example of a Parent Using an Update Operation and One More Child Using an Insert Operation
    • Example of a Parent Using the Update Operation and One More Child Using the Upsert Operation
    • Example of a Parent Using the Upsert Operation and One More Child Using the Sync Operation
    • Skiptree Operation
    • Skipnode Operation
    • About the SearchSpec Input Method Argument
    • About Multivalue Groups in the EAI Siebel Adapter Business Service
    • Setting a Primary Position for a Contact
• About Using Effective Dating with Siebel EAI Adapter Business Service
• Enabling Effective Dating on Fields
  • Configuring Integration Components for Effective Dating on Fields
  • How the XML Converter Reads Effective Dating Data from Fields
  • WSDL Schema Generation for Effective Dating on Fields
• Enabling Effective Dating on Links
  • Enabling Effective Dating on Links
    • Siebel EAI Adapter Operations for Effective Dating on Links
• About Using Language-Independent Code with the EAI Siebel Adapter Business Service
• About LOV Translation and the EAI Siebel Adapter Business Service
• Siebel EAI and Run-Time Events
• Guidelines for Using the EAI Siebel Adapter Business Service
• Troubleshooting the EAI Siebel Adapter Business Service
• Enabling Logging for the EAI Siebel Adapter Business Service
• Enabling Siebel Argument Tracing
• Configuring the EAI Siebel Adapter Business Service for Concurrency Control
  • Modification Key
  • Modification IDs
  • About MVG and MVGAssociation Integration Components
  • Status IDs

7 EAI UI Data Adapter Business Service

• EAI UI Data Adapter Business Service
• About the EAI UI Data Adapter Business Service
• EAI UI Data Adapter Business Service Methods
  • QueryPage Method
    • QueryPage Method Arguments
    • Root and Child Pagination
    • Sort Specification
    • Predefined Query
    • Search Specification
  • UpdateLeaves Method
    • UpdateLeaves Method Arguments
    • Example of Updating Root Component
    • Example of Updating Child Component
  • InitLeaves Method
    • InitLeaves Method Arguments
    • Example of Using InitLeaves on a Root Component
    • Example of Using InitLeaves on a Child Component
  • InsertLeaves Method
    • InsertLeaves Method Arguments
    • Example of Inserting a Root Component
    • Example of Inserting a Child Component
    • Example of Inserting an Association Child Component
  • DeleteLeaves Method
    • Method Arguments for DeleteLeaves
    • Example of Deleting a Root Component
    • Example of Deleting a Child Component
  • Execute Method
    • Execute Method Arguments
    • Example of Using the Execute Method
• EAI UI Data Adapter Business Service Method Arguments

8 Siebel Virtual Business Components

• Siebel Virtual Business Components
• About Virtual Business Components
  • Using VBCs for Your Business Requirements
  • Usage and Restrictions for Virtual Business Components
• Using Virtual Business Components
  • Creating a New Virtual Business Component
  • Setting User Properties for the Virtual Business Component
• XML Gateway Service
  • XML Gateway Methods
  • XML Gateway Method Arguments
  • About Handling White Space
• Examples of the Outgoing XML Format
• Search-Spec Node-Type Values
• Examples of the Incoming XML Format
• External Application Setup
• Custom Business Service Methods
  • Common Method Parameters
  • Business Services Methods and Their Property Sets
  • Delete Method
  • Error Return Method
  • Init Method
  • Insert Method
  • PreInsert Method
  • Query Method
  • Update Method
• Custom Business Service Examples
  • Siebel eScript Business Service Example for a VBC
  • Siebel VB Business Service Example for a VBC

9 Siebel EAI and File Attachments

• Siebel EAI and File Attachments
• About File Attachments
• Exchanging Attachments with External Applications
• Using MIME Messages to Exchange Attachments
  • Creating an Attachment Integration Object
  • Creating Workflow Examples
    • Outbound Workflow
    • Inbound Workflow Example
• About the EAI MIME Hierarchy Converter
  • Outbound Integration
  • Inbound Integration
• About the EAI MIME Doc Converter
  • EAI MIME Doc Converter Properties
• Using Inline XML to Exchange Attachments
  • Creating an Attachment
  • Creating a Test Workflow

10 External Business Components

• External Business Components
• Process of Configuring External Business Components
  • Creating the External Table Definition
    • Creating the External Table Definition from a DDL File
    • Creating the External Table Definition from an ODBC Data Source
    • About Data Type Mappings for Importing Table Definitions
    • About the New Imported Table Definition
  • Mapping External Columns to Siebel CRM System Fields
  • Specifying the Data Source Object
  • Specifying Any Optional Table Properties
  • Configuring the External Business Component
  • Specifying Run-Time Parameters
    • Configuring the Data Source Definition
    • Configuring a User in LDAP or ADSI Security Adapter to Access EBCs
    • Configuring the Data Source Definition for the Siebel Developer Web Client
    • Supported Connector Names and SQL Styles
    • Updating the Server Component to Use the New Data Source
• Using Specialized Business Component Methods for EBCs
• Usage and Restrictions for External Business Components
• About Using External Business Components with the Siebel Web Clients
• About Overriding Connection Pooling Parameters for the Data Source
• About Joins to Tables in External Data Sources
• Searching and Sorting on Fields Joined to External Tables
• About Distributed Joins
  • Configuring Distributed Joins and Federated Fields
  • Usage and Restrictions for Distributed Joins
• Troubleshooting External Business Components

11 Predefined EAI Business Services

• Predefined EAI Business Services
• Predefined EAI Business Services

12 Property Set Representation of Integration Objects

• Property Set Representation of Integration Objects
• Property Sets and Integration Objects
  • Property Set Node Types
• Example Instance of an Account Integration Object

13 DTDs for XML Gateway Business Service

• DTDs for XML Gateway Business Service
• Outbound DTDs for the XML Gateway Business Service
  • Delete
  • Init
  • Insert
  • PreInsert
  • Query
  • Update
• Inbound DTDs for the XML Gateway Business Service
  • Delete Response
  • Init Response
  • Insert Response
  • PreInsert Response
  • Query Response
  • Update Response