Process of Integrating Order to Cash

You integrate order to cash functionality using Oracle Application Integration Architecture (AIA) rather then using the integration strategies described in Integrating Order Management with Back-Office Applications.

Order to cash features are described in the following topics:

• Canceling an Order Line Item. Users can cancel order line items.

• Placing an Order on Hold. Users can stop orders temporarily by using the Hold and Hold Reason fields in the order header.

• Canceling an Order. Users can cancel orders with a status of Booked or Awaiting Shipping by clicking the Cancel Order button.

• Adding Shipping Information. Users can enter special instructions on shipping and packing in the Ship Instructions and Pack Instructions fields.

• Checking the Status of Order Shipments. A read-only Back Office Error Text field in the order header shows feedback from the back office about order errors.

To integrate order to cash using AIA, perform the following tasks:

1. Setting System Preferences for Order to Cash

2. Setting Up Integration Users for Order to Cash

3. Configuring Web Services for Order to Cash

4. Enabling Component Groups for Order to Cash

5. Configuring Workflow Policies for Order to Cash

6. Activating Workflows for Order to Cash

7. Setting Up Data Validation Rules for Order to Cash