Configuring and Implementing Siebel Smart Answer

This chapter provides instructions for configuring and implementing Siebel Smart Answer. It includes the following topics:

• Requirements for Using Siebel Smart Answer

• Creating and Training Your Knowledge Base Model

• Setting Up Siebel Smart Answer Manager

• Siebel Server Instances and Response Groups

• Siebel Email Response and Response Groups

• Setting Up Siebel Smart Answer

• Setting Up Siebel Smart Answer for International Deployment

• Working with Siebel Smart Answer Content Types

• Working with Siebel Smart Answer Settings

• Working with Siebel Smart Answer Profiles

• Creating a Manual Search Profile in Siebel Call Center

• Creating an Auto Search Profile for Service Requests

• Creating a Siebel Email Response Profile

• Setting up Siebel Smart Answer

• Process of Administering and Maintaining Siebel Smart Answer