Setting Up Services Operational Dashboards

Perform these steps to set up services operational dashboards:

• Specify default values for use in dashboard pagelets on the Call Center page of the User Preferences component for dashboard users.

  See Call Center Page.

• Specify a manager for each provider group on the Provider Groups page for bar charts on Manager Dashboard to show information properly based on the manager selected in personalization settings.

  See Defining Provider Groups.

• Make sure that the Percent of SLA for Red and Percent of SLA for Yellow options are enabled on the Business Unit - Options page for SLA pagelets to display information properly.

  See Business Unit - Options Page.

• Run the Update Solution Usage Counts AE process to update solution usage counts as well as solution usage counts by categories, types and details.

  See Update Solution Usage Counts Page.