Integrating with PeopleSoft Financial Management Services

You can integrate with PeopleSoft FMS to bill and book revenue for recurring and on demand services that are initiated in PeopleSoft CRM. For service order and case transactions, on demand services are always onetime charges. Agreement fees, however, can be recurring and also go through the Transaction Billing Processor.

Once you establish the integration to the Transaction Billing Processor, users send agreement fees, service order fees (including service, material, time, and expense fees), and case fees to the Transaction Billing Processor from the Billing pages in PeopleSoft Integrated FieldService and PeopleSoft Call Center.

PeopleSoft CRM sends only those transactions to the Transaction Billing Processor that are ready to be billed.

For agreement fee transactions that can be recurring, the system sends the transactions for future fees from PeopleSoft CRM. The frequency and amount to be billed, is determined on PeopleSoft FSCM side.

The Transaction Billing Processor does not modify PeopleSoft CRM transactions. It may, however, split the fees so that they can be billed periodically. The Transaction Billing Processor enables the ability to recognize revenue periodically as well. Once you establish the integration, all agreement-based and on-demand transactions are sent to PeopleSoft Contracts. Use the set up pages in PeopleSoft Billing, PeopleSoft Contracts, and PeopleSoft General Ledger to recognize revenue, initiate billing cycles, set up schedule details, and establish account rules for applying revenue to the general ledger.

Information on setting up an integration to the Transaction Billing Processor for billing can be found in the following documentation.