Signing In to Identity Domains

This topic provides assistance if you need help with signing in to an identity domain in the Oracle Cloud Infrastructure Console.

Before you begin

Before you begin troubleshooting your sign-in issues, ensure that you:
  • Are using a supported browser. Supported browsers are listed below.
  • Have your sign-in information. Sign-in information includes:
    • Username and password.
    • Tenancy and identity domain you need to sign in to.
    • Your administrator’s contact information.

    Username, tenancy, identity domain, and administrator contact information can be found in your welcome mail.

Supported Browsers

Oracle Cloud Infrastructure supports the following browsers and versions:

  • Google Chrome 69 or later
  • Safari 12.1 or later
  • Firefox 62 or later*

* The Console does not support Firefox Private Browsing.

Need Help Signing In to an Identity Domain?

The following are common sign-in issues and possible resolutions. If you don't find your issues, contact your administrator. Your administrator will contact Oracle support, if needed.
Issue Resolution
Invalid username or password.

Check that you are signing in with the correct credentials and to the correct tenancy and domain. The tenancy and domain can be found in the welcome mail you received.

If your password has expired or you’ve forgotten it, you will need to reset your password. See Resetting Your Password If You Forgot It.

Inactive or deactivated account.

If you’ve not activated your account, you will have to do so. Use the activation link in the Welcome mail.

If your account is deactivated, you will need to contact your administrator to have it reactivated. Administrator contact information can be found in your welcome mail.

Web browser issues.

Unsupported browsers or private browsing. See Supported Browsers.

Caching issues. Your web browser cache might contain outdated information from previously visited web pages causing unintended sign-in issues. Follow your web browser instructions to clear your web browser cache and try to sign in again.

Stale browser session. If you are using a supported browser and cleared your web browser cache, follow your web browser instructions to refresh your browser.

Multi-factor or device authentication issues.

See Configuring Profile and Security Settings and Managing 2-Step Verification.