Failure Event Definition and Tracking

Once the failure impact and severity codes are established, you can enter, maintain and review the data associated with an asset failure event in the Work Order Failure Tracking component. You can create a failure event directly from the Work Order, the Work Order Completion, and the Technician Workbench components. A failure event is defined based on the failure or problems of an asset selected for a work order task. While tracking failure events is an optional activity and is only appropriate for certain critical assets or classes of assets within an organization, defining failure events will enable your organization to obtain additional information that quantifies and qualifies the nature of an asset's failure.

When you create a failure event from the Work Order, the Work Order Completion, or the Technician Workbench components, the system automatically assigns the next Failure ID in the system to the failure event. You cannot override this value. When you save the Work Order Failure Tracking page, the system updates this failure ID number in the Last Failure ID field on the Definition page of the work order business unit associated with the failure event.

If you create a failure event from the Work Order Failure Tracking component, you can accept NEXT as the default for the Failure ID and the system assigns the next failure ID to the failure event. You can also override NEXT with a unique failure ID. A unique failure ID is not tracked on the Definition page of the work order business unit.

If you entered a unique failure ID for one failure event, and created the next failure event from the work order, which automatically assigns a failure ID number, when you save the Work Order Failure Tracking page, the number generated is automatically updated in the Last Failure ID field on the Definition page of the work order business unit.

In addition to failure ID, the Work Order Failure Tracking page consists of:

  • Information about the work order, work order task, and the asset associated with the failure event.

  • Problem reporting information.

  • Detail information describing the failure event.

  • Failure impact information.

  • Asset downtime information.

  • A list of causal parts.

  • Meter reading data.

  • Warranty claim information.

Much of this data is replicated form the work order task data. It appears in this component to enable you to review or update any of this data that may have a bearing on the failure event without returning to the work order. You can also this data as search values in the Failure Analysis component.

However, you can, at a minimum, log a failure event by selecting a severity code and the start date for the failure.

You can access the Work Order Failure Tracking page to update or review an existing failure event or add a new failure event from the:

  • Work Order page.

    Click the Problem Reporting tab of the Work Order Tasks group box on the Work Order page (Maintenance Management, and then Work Order Management, and then Work Order tab).

    Maintenance Management Center, and then Work Order Management, and then Work Order, and then Work Order page.

    See Work Order Failure Tracking Page.

  • Work Order Requirements page.

    Access the Problem Reporting group box of the Requirements page. (Maintenance Management, and then Work Order Management, and then Work Order, and then Requirements) tab.

    See Creating Work Order Tasks.

  • Work Order Completion page.

    Access the Work Order Completion page. (Maintenance Management, and then Work Order Management, and then Work Order Completion.)

    See Work Order Completion Page.

  • Technician Workbench page.

    Access the Failure Reporting tab in the Work Order Tasks group box of the Technician Workbench page. (Maintenance Management, and then Workbenches, and then Technician Workbench, and then Technician Workbench page.)

    See Using the Technician Workbench to Complete Work Order Tasks.

  • Work Order Failure Tracking, Add a new value page.

    Access the Work Order Failure Tracking page. (Maintenance Management, and then Work Order Management, and then Work Order Failure Tracking, and then Work order Failure Tracking page.)

    See Work Order Failure Tracking Page.