Canceling a Service Purchase Item

To cancel a service purchase item, you must select and use a Maintenance Worksheet to match credits with their appropriate debit items. Even if the payment method for the credit to be canceled is direct debit (DD), you must use the Maintenance Worksheet.

1. Select a Maintenance Worksheet for payment cancellation.

   Access the Worksheet Selection page (Accounts Receivable, and then Receivables Maintenance, and then Maintenance Worksheet, and then Create Maintenance Worksheet, and then Worksheet Selection).

   See Maintaining Customer Accounts Using Worksheets.

2. Match credits for payment cancellation.

   The credits sent from Pension Administration through a message with Request Code = RFD should never be matched against any debit item. The only transaction type valid for them is Refund. Also, the credits sent through a CNL message should never be refunded.

   Service purchase debit items should be canceled on a separate Maintenance Worksheet from other debit items.

   Once the items are canceled on the first Maintenance Worksheet and Receivables Update is run, a message is sent to Pension Administration using the Request Code = CNL, which indicates that the debit items were successfully canceled.

   Note:

   If a user selects all of the debit items in a Maintenance Worksheet in which a credit for cancellation has been selected, the system will display this warning: “A credit for cancellation has been selected for this worksheet, which means that every debit item that you selected on this worksheet will be canceled. If there are debit items that you do not want to cancel, deselect these debit items before continuing with the cancellation process.”

   After debit items are matched on the second Maintenance Worksheet with On-Accounts, Prepayments, or any other kind of credits, and Receivables Update processing is done, a message is sent to Pension Administration using the Request Code = PAY, which indicates that these items were successfully paid.