Understanding Collections Workbench Detail Tabs

This topic provides information about the detail tabs and content found on the Collections Workbench.

This table lists the system-defined tabs, usage, and links to page information:

Tab Name	Usage
Aging	View the current and past due balances, the high balance and high past due balance, and the balance and past due balance dates for the selected customer, as well as balances for any customer in the customer hierarchy. See Reviewing Customer Aging on the Collections Workbench.
Contracts	View balances by contract and contract line, and select and review items by contract and contract line. Available only if your business has implemented PeopleSoft Contracts. See Reviewing Contracts Information on the Collections Workbench.
Conversations	View a conversation's details related to the selected customer or contract values. See Managing Customer Conversations and Promises on the Collections Workbench.
Corporate Accounts (Customer Hierarchy)	Also known as Customer Hierarchy. Review customer hierarchy information. Reviewing the Customer Hierarchy on the Collections Workbench.
Correspondence	Review correspondence history, including any statements or dunning letters associated with this customer. See Reviewing Customer Correspondence on the Collections Workbench.
Credit Profile	View the current and past circumstances of the selected customer's credit. See Reviewing the Customer's Credit Profile on the Collections Workbench
Items	View an item list associated with the selected customer based on the item status. See Researching Customer Item Information on the Collections Workbench.
Payments	View the outstanding and complete payment information for a customer and/or contract, and the payment performance for a customer. See Reviewing Customer Payment Information on the Collections Workbench.
Direct Journal Payments	Review direct journal payments. See Reviewing Direct Journal Payments on the Collections Workbench