1. Administering Oracle Content and Experience Cloud
  2. Analyze Service Usage
  3. About Analytics

About Analytics

The Analytics interface displays statistics about Oracle Content and Experience Cloud usage and content.

The Analytics option is displayed only if it is available in your environment.

System users, the integration user, and the storage administrator (internal user types that are not actually Oracle Content and Experience Cloud users) are not included in the statistics.

The analytics refresh job runs once a week, during the weekend. With non-metered subscriptions, there’s also a sync job that runs nightly.

To use the Oracle Content and Experience Cloud Analytics interface:

  1. After you sign in to the Oracle Content and Experience Cloud web application as an administrator, click Analytics in the navigation menu.

  2. In the Analytics menu, select a page:

    • Dashboard: Summarizes the most important usage statistics, such as the total user population, total number of conversations, total size of the content being stored, daily active users, logins by device type (web client or iOS, for example), and so on. See View the Dashboard.

    • Sites & Channels: Displays the Sites & Channels Analytics Dashboard, which lets you see usage, utilization, and traffic analytics for your created sites and channels. See View the Sites & Channels Analytics Dashboard.

    • Content: Users with a Manager role within at least one repository can use the Content option on the Analytics Dashboard to view metrics for repositories, collections, and channels.

    • General Statistics: Shows totals and daily statistics for system objects, including users, conversations, messages, files, flags, and so on. See View General Statistics.

    • Usage Patterns: Helps you identify trends by showing changes over time, such as conversation traffic, user login frequency, the number of messages of each type that are being created, the average number of flags assigned per user, and so on. See View Usage Patterns.

    • Adoption: Helps you identify the user churn rate by showing statistics for new user participation, leaving users, and users who leave and then return. See View Adoption Information.

    • Reports and Metrics: Use this page to view reports on your users and documents usage to better understand how your system is being used, and monitor service activity. See View Reports and Metrics.