1. Administering Oracle Content and Experience Cloud
  2. Oracle Documents Cloud
  3. Migrate to Oracle Content and Experience Cloud

Migrate to Oracle Content and Experience Cloud

If you previously used Oracle Documents Cloud Service, you need to migrate to Oracle Content and Experience Cloud after you renew your subscription.

Things to know before you renew your subscription and migrate to Oracle Content and Experience Cloud:

  • Each user gets 100GB storage. You add storage by purchasing more users. To ensure you have enough storage, you should purchase enough users to cover the 500GB of storage you got with your Oracle Documents Cloud Service, plus any additional storage packs you purchased. For example, if you had 5 storage packs in Oracle Documents Cloud Service, that means you had a total of 1000GB storage, so you’d want to purchase 10 standard and/or enterprise users in Oracle Content and Experience Cloud.

  • Although users should not lose access during migration, perform the migration during off hours to avoid users running into problems.

  • After your renewal order goes through, you might receive an email saying your subscription is in a suspended state. Users will still be able to use the instance while it’s suspended. It will remain suspended until you complete the migration steps.

After submitting your renewal order with Oracle Services, you’ll receive an email saying that your subscription has been processed. After you receive that email, continue with the following steps:

  1. Sign in to My Services using one of the following methods:

    • Click the Access your Cloud Services link in the email with the subject: “Welcome to Oracle Cloud. Your Oracle Public Cloud Services are ready for use.”, and enter your user name and password.

    • Sign in from Oracle Cloud. See Sign In to Your Account From the Oracle Cloud Website in Getting Started with Oracle Cloud.

  2. Click the documents service instance you want to migrate.

    Each instance must be migrated separately.

  3. Click the menu icon:

    • If you don’t see the Modify option, your migration was done automatically, and you can skip the remaining steps.

    • If you do see the Modify option, continue with the migration steps.

  4. Click Modify.

    The Modify Oracle Content and Experience Cloud page should show Oracle Content and Experience Cloud options now (for example, Additional Number of Standard Users, Additional Number of Enterprise Users). If you don’t see these options, your renewal order has not completed. Contact Oracle Customer Support.

  5. If your subscription is in a suspended state, you need to flush the system to clear the suspended state. Set all entitlements to “0”. Enter 0 for Additional Number of Standard Users, Additional Number of Enterprise Users, and Additional Number of Daily Visitor Session Packs.

    Note:

    You don’t need to perform this step if your subscription isn’t in a suspended state.

    Wait to receive an email saying that your subscription is no longer suspended before you proceed with the next step.

  6. Click the menu icon, and then select Modify.

  7. Enter the number of standard users, enterprise users, and visitors that will use this instance. See Task and Feature Comparison by User Role.

    All Oracle Documents Cloud Service users are automatically modified to be standard users. They’ll be able to access all content and features they did before the migration.

  8. Assign the Enterprise User role to any users you want to be able to access enterprise user features. See Add Users.

For troubleshooting, see Users can’t sign in after migration (storage overage).

Next, create groups for the roles in your organization. See Create Groups for Your Organization.