Install and Configure the Recipe

On your Oracle Integration instance, install the recipe package to deploy and configure the integration and associated resources.

1. On the Oracle Integration home page, scroll to the Accelerators & Recipes section.
2. Click Search All.
3. Find the recipe package that you want to install.
4. Select the package, and then click the Install icon.
5. After the package is installed, click the Configure icon on the recipe card to configure the resources deployed by the package.

   The Configuration Editor page opens, displaying all the resources of the recipe package. Configure the following resources before you activate and run the recipe.

   • Configure the Oracle REST Zendesk Connection

   • Configure the Oracle Box Connection

   • Configure the Lookup Table

Configure the Oracle REST Zendesk Connection

1. On the Configuration Editor page, select Oracle REST Zendesk Connection.
2. Click Edit .
   The connection configuration page appears.
3. In the Connection Properties section, enter the following details.

   Field	Information to Enter
   Connection Type	Leave REST API Base URL selected.
   Connection URL	Enter your Zendesk URL, for example, https://my.zendesk.com/

4. In the Security section, enter the following details.

   Field	Information to Enter
   Security Policy	Leave Basic Authentication selected.
   Username	Enter the user name of the integration user account created on Zendesk. See Configure Zendesk.
   Password	Enter the password of the integration user account created on Zendesk.

5. Click Save. If prompted, click Save for a second time.
6. Click Test to ensure that your connection is successfully configured.
   A confirmation message is displayed if your test is successful.
7. Click Back to return to the Configuration Editor page. Click Save again if prompted.

Configure the Oracle Box Connection

1. On the Configuration Editor page, select Oracle Box Connection.
2. Click Edit .
   The connection configuration page appears.
3. In the Security section, enter the following details.

   Field	Information to Enter
   Client ID	Enter the client ID of the OAuth application created in Box. See Configure Box.
   Client Secret	Enter the client secret of the OAuth application created in Box.
   Scope	Enter root_readwrite.

4. Click Save. If prompted, click Save for a second time.
5. Click Provide Consent.
6. In the resulting Sign in dialog, enter your Oracle Integration user name and password, and click Sign in.
   You'll now be redirected to box.com, where you are prompted to authorize the connection to the Box OAuth application created previously.
7. On the Box web page, click Grant access to Box.
   You're informed that access to Box is allowed. You can now switch back to the Box Connection window of Oracle Integration to test your connection.
8. In the Oracle Box Connection window, click Test to ensure that your connection is successfully configured.
   A confirmation message is displayed if your test is successful.
9. Click Back to return to the Configuration Editor page. Click Save if prompted.

Configure the Lookup Table

Edit the lookup table and enter the ID of the parent folder in Box within which all folders for Zendesk organizations must be created.

1. On the Configuration Editor page, select the lookup table and click Edit .
2. Against the ParentFolderId field, enter the ID of the parent folder in Box. See Configure Box.
3. Click Save. If prompted, click Save for a second time.
4. Click Back to return to the Configuration Editor page.