Create Zendesk Tickets for Jira Issues
Use this recipe to create corresponding tickets in Zendesk for all Jira issues.
Note:
This recipe is available as Jira — Zendesk | Create Tickets for Issues in the Integration Store. Oracle provides this recipe as a sample only. The recipe is meant only for guidance, and is not warranted to be error-free. No support is provided for this recipe.
Overview
This recipe creates a ticket in Zendesk for each Jira issue as per a schedule specified in Oracle Integration. It uses the standard REST Adapter and Jira Adapter.
To use the recipe, you must install the recipe package and configure the connections and other resources within the package. Subsequently, you can activate and run the integration flow of the package manually or specify an execution schedule for it. When triggered, in the first run, the integration flow reads all the issue records from the Jira instance and, in turn, creates corresponding ticket records in your Zendesk instance. In subsequent runs, it creates tickets for new Jira issues and also propagates updates made in earlier Jira issues to the corresponding Zendesk tickets. Basic data associated with Jira issues, such as issue type, summary, priority, description, status, and comments are synchronized between the two platforms.
Note:
- For this recipe to execute successfully the Description field of Jira issues must not be blank.
- In the second and subsequent runs of the recipe, updates made to the descriptions of Jira issues aren't synchronized.
System and Access Requirements
- Oracle Integration, Version 21.2.1.0.0 (210129.2200.39462) or higher
- Atlassian
- Zendesk
- An account on Atlassian with the Administrator role
- An account on Zendesk with the Administrator role
- At least one Jira project on your Atlassian account — the project(s) can be in any of the Jira products (for example, Jira Work Management or Jira Software)
- At least one issue in your Jira project