Install and Configure the Recipe

On your Oracle Integration instance, install the recipe package to deploy and configure the integration and associated resources.

1. On the Oracle Integration home page, scroll to the Accelerators & Recipes section.
2. Click Search All.
3. Find the recipe package that you want to install.
4. Select the package, and then click the Install icon.
5. After the package is installed, click the Configure icon on the recipe card to configure the resources deployed by the package.

   The Configuration Editor page opens, displaying all the resources of the recipe package. Configure the following resources before you activate and run the recipe.

   • Configure the Oracle REST Jira Connection

   • Configure the Oracle REST Zendesk Connection

   Note:

   Optionally, you can configure the following lookup tables in the package.

   • ORACLE-BRT-JIRA_ZENDESK_PRIORITY: This lookup table contains a mapping of Jira issue priorities to Zendesk ticket priorities. Edit the table if you require to change the preset mappings.
   • ORACLE-BRT-JIRA_ZENDESK_TYPE: This lookup table contains a mapping of Jira issue types to Zendesk ticket types. Edit the table if you require to change the preset mappings.
   • ORACLE-BRT-JIRA_ZENDESK_STATUS: This lookup table contains a mapping of Jira issue statuses to Zendesk ticket statuses. Edit the table if you require to change the preset mappings.

Configure the Oracle REST Jira Connection

1. On the Configuration Editor page, select Oracle REST Jira Connection.
2. Click Edit .
   The connection configuration page appears.
3. In the Connection Properties section, enter the following details.

   Field	Information to Enter
   Connection Type	Leave REST API Base URL selected.
   Connection URL	Enter your Atlassian instance URL, for example, https://myinstance.atlassian.net/.
   Enable two way SSL for outbound connections (Optional)	Select No.

4. In the Security section, enter the following details.

   Field	Information to Enter
   Security Policy	Leave Basic Authentication selected.
   Username	Enter the email ID associated with your Atlassian account.
   Password	Enter the API token you created in your Atlassian account. See Create an API Token in Your Atlassian Account.

5. Click Save. If prompted, click Save for a second time.
6. Click Test to ensure that your connection is successfully configured.
   A confirmation message is displayed if your test is successful.
7. Click Back to return to the Configuration Editor page. Click Save again if prompted.

Configure the Oracle REST Zendesk Connection

1. On the Configuration Editor page, select Oracle REST Zendesk2 Connection.
2. Click Edit .
   The connection configuration page appears.
3. In the Connection Properties section, enter the following details.

   Field	Information to Enter
   Connection Type	Leave REST API Base URL selected.
   Connection URL	Enter your Zendesk URL, for example, https://my.zendesk.com/.

4. In the Security section, enter the following details.

   Field	Information to Enter
   Security Policy	Leave Basic Authentication selected.
   Username	Enter the user name of the integration user account created on Zendesk. See Configure Zendesk.
   Password	Enter the password of the integration user account created on Zendesk.

5. Click Save. If prompted, click Save for a second time.
6. Click Test to ensure that your connection is successfully configured.
   A confirmation message is displayed if your test is successful.
7. Click Back to return to the Configuration Editor page. Click Save again if prompted.