Accessing the Incidents Dashboard
The Incidents dashboard is available at both Customer and Service Level, and can be accessed as explained below:
Accessing the Incidents Dashboard at Customer Level
Use the Incidents menu at Customer Level to see reports of service requests across all services and environments for all your services. To access the Incidents dashboard at Customer Level:
-
Sign in to Oracle Pulse as explained in the Accessing Oracle Pulse section in Introduction.
The Pulse Dashboard is displayed by default.
-
Click Incidents in the navigation menu, under Support.
The Incidents Dashboard page opens.
Accessing the Incidents Dashboard at Service Level
Use the Incidents menu at Service Level to see SR reports for the selected service. To access the Incidents dashboard at Service Level:
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Sign in to Oracle Pulse as explained in the Accessing Oracle Pulse section in Introduction.
The Pulse Dashboard is displayed by default.
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Open the navigation menu and select the service you want to access
The Availability Dashboard page at Service level opens.
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Click Incidents in the service navigation menu.
The Incidents Dashboard page opens.
Accessing Service Request Information for Environments
Use the Incidents menu to see SR reports for the selected environment. To access service request information for an environment:
-
Sign in to Oracle Pulse as explained in the Accessing Oracle Pulse section in Introduction.
The Pulse Dashboard is displayed by default.
-
Follow the steps in Accessing the Incidents Dashboard at Service Level to access service request data for the selected service.
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Click the List view icon (
).
By default, data is shown for all the environments associated with the selected service.
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Click the environment filter (
), then select the Individual Environment option.
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Select an environment from the drop-down list to see the relevant information for the environment of your focus.