Availability - General Aspects

The Availability menu () provides information about the status of your services, the availability events associated with your services and environments, the outage duration, and the availability trends.

By default, information on the Availability Dashboard view is displayed for the current month, while information on the Availability List and Chart views is displayed for three months prior to the current month. For more information on how to display availability data for the entire previous year, as well as availability data in a particular month or period across the previous year, see the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Note:

Only valid timeframes can be selected, where the end date is higher than the start date.

You can click the widgets and charts on the Availability Dashboard and Chart views to open detailed table views, as explained in Using the KPI Widget Table View and Using the Chart Table View. Then use the table views to:

• sort records, as explained in the Sorting Records section in Working with Oracle Pulse.

• export data, as explained in the Exporting Data section in Working with Oracle Pulse.

Using the KPI Widget Table View

If there is at least one availability event associated with your organization's production services, you can click anywhere inside the widget to open the corresponding table. Each record in the table shows the following information for the corresponding availability event:

• Environment: Indicates the environment where the outage occurred.

• MOS Ref#: Indicates the identification number assigned to the change request or service request in My Oracle Support.

• Outage Start Date (UTC): Indicates the time when the outage started.

• Problem Summary: Provides a short description of the problem causing the outage.

• Duration (Min): Indicates for how long your Oracle Managed Cloud services were impacted by the outage.

• Outage Id: Specifies the outage identifier from Cloud Automation Platform outage tracking system.

Using the Chart Table View

Click the Open Table View icon () in the lower right corner of a chart to open the table view in expanded mode. Each record in the table shows the following information for the corresponding availability event:

• Service: Indicates the service where the outage occurred.

• Environment: Indicates the environment where the outage occurred.

• Outage Start Date [UTC]: Indicates the time when the outage started.

• Problem Summary: Provides a short description of the problem causing the outage.

• Resolution Method: Resolution Type: Provides a short description of how the outage has been resolved, and indicates what required intervention as a result of the outage.

• Duration (Min): Indicates for how long your Oracle Managed Cloud services were impacted by the outage.

• Outage Type: Scope Detail: Indicates the type of outage (unplanned, planned), and the extent to which the outage affected your organization's production services (complete, service interruption).

• Business Impact: Indicates the impact level the outage had on the business, which can be either high, low or no impact.