User's Guide

Change Management - General Aspects

The Changes menu provides information about the count of change requests associated with your services and environments, and the trends in the number of such change requests.

By default, information on the Changes Dashboard view is displayed as of the current day, information on the Changes List view is displayed for the current month, while information on the Changes Chart view is displayed for three months prior to the current month. For information on how to display all open change requests, as well as change requests in a particular month or period across the previous year, see the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Note:

Only valid timeframes can be selected, where the end date is higher than the start date.

You can click the widgets and charts on the Changes Dashboard and Chart views to open detailed table views, as explained in Using the KPI Widget Table View and Using the Chart Table View. Then use the table views to:

open the View RFC page on the My Oracle Support portal. To do this, click any row in the table.

Note:

This option is available only for the widget table view.
sort records, as explained in the Sorting Records section in Working with Oracle Pulse.

Use the various filters included with Oracle Pulse to easily identify the change requests of interest, as explained in Filtering Records, or search for specific change requests, as explained in Searching for Records.

Using the KPI Widget Table View

If there is at least one open change request associated with your organization's production and nonproduction environments, you can click anywhere the widget to open the corresponding table. Each record in the table shows the following information for the corresponding change request:

RFC ID: Specifies the RFC identifier from My Oracle Support.
Environment: Indicates the environment the change request is associated with.
Subject: Provides a short description of the change request, as entered in My Oracle Support.
Type: Specifies the type the change request is associated with in My Oracle Support.
Sub Status: Indicates where the change request resides in the lifecycle. Examples include New, Customer Working, Awaiting Customer.
Create Date (UTC): Specifies the date when the change request was created.
Update Date (UTC): Specifies the date when the change request was updated.
Duration (Min): Indicates for how long your Oracle services were impacted by the change request.

Using the Chart Table View

Click the Open Table View icon () in the lower right corner of a chart to open the table view in expanded mode. The table view lists detailed records for the open change requests associated with your organization's services:

RFC ID: Specifies the RFC identifier from My Oracle Support.
Service Name: Indicates the service the change request is associated with.
Service Description: Indicates the friendly name of the service.
Environment: Indicates the environment the change request is associated with.
Contact Email: Specifies the email address of the contact person for the change request.
Severity: Specifies the impact that the change request has on your organization's services.
Status: Indicates whether the change request is open or closed.
Sub Status: Indicates where the change request resides in the lifecycle. Examples include New, Customer Working, Awaiting Customer.
Subject: Provides a short description of the change request, as entered in My Oracle Support.
Type: Specifies the type the change request is associated with in My Oracle Support.
Create Date (UTC): Specifies the date when the change request was created.
Planned Start Date (UTC): Indicates the date when the change request is scheduled to begin.
Planned End Date (UTC): Indicates the date when the change request is scheduled to complete.
Update Date (UTC): Specifies the date when the change request was updated.