Assigning Alert Type Viewers

The Viewers tab enables you to assign Viewer rights for alert types. This means that these viewers will have rights when alerts are created with the specified alert type.

Alert viewers can add comments, and if attributes and questions have been added with Viewer access, then viewers can input values for those objects.

To assign Viewer rights:

1. On the Home page, click Application, and then click Configuration, and then click the Alert Types tab on the left.
2. Click New or Edit and click on the Viewers tab.
3. Click Add to add users who will have View access to the alert type.

   The Select Viewers dialog displays. Click the Search Users icon and select one of the following: Users, External Users, Groups, or Teams. Then, enter the first name or last name to be searched and click Search. The drop-down displays also displays group attributes defined in your application. Click a group attribute name and then select a member attribute.

4. Specify an Email Address for the viewer.

   The email address is editable for external Viewers. If there are duplicate email addresses in the list, you cannot save changes to the alert type.

5. Select a Notification Priority to indicate at what alert priority the users will be alerted via email. You can configure your escalation path here, with the relevant user for each priority and Automatic Priority Escalation.

   Notifications will be sent for the priority level or higher. So if set to High, notifications will be sent only when the alert is set to High. If set to Low, then they will be notified for all priority types (Low, Medium, High). The default Notification Priority is (Never).

6. Click an Alert Type tab and continue entering information.
   • Specifying Alert Type Instructions
   • Selecting the Alert Type Workflow
   • Adding Questions for Alert Types
   • Applying Alert Type Attributes
   • Viewing Alert Types
7. When you are done entering the Alert Type information, click Save and Close.