Workflows
A workflow process is a sequences of steps, such as creating, editing, translating, reviewing, and approving, that you can define to enforce specific content management procedures for your organization.
A workflow consists of one or more steps. Each step defines a task that is assigned to a user or users, and the task assignment appears in the user's Inbox in Knowledge Advanced. When the task is completed, the user can perform one of the following actions.
Approve the article for advancement to the next step in the workflow.
Reject the article back to the previous step.
Reassign the task to another user.
Each step can optionally include one or more conditions that define a particular criteria and which step to advance to if the article meets that criteria.
You can create multi-step workflow processes to manage publishing lifecycles for each Content Type in your knowledge base.
To create the workflow process, you must perform the following tasks.