Actions for Rule Bases

This topic contains descriptions of the actions available for rules within each object type.

The available actions depend on the rule object type. These four actions, available in all rule bases and described in Action Execution, are not included in these tables.

• Stop Processing Rules
• Call Function
• Transition State and Stop
• Transition State and Continue

Some actions depend on items you have added. This includes customizable menu items, such as products, categories, and dispositions, as well as custom fields, SLAs, mailboxes, Outreach emails and mailings, and Feedback surveys. If you have not entered any menu options for incident severity, for example, “Severity” will not appear as an action for incident rules. You can add incident severity levels, but you must close the Rules editor for them to appear in the list of actions. If, however, you already have severity levels and add another one, it will appear without you needing to close the Rules editor.

This list links to tables that describe actions for the specific rule types:

• Actions for Answer Rules
• Actions for Contact Rules
• Actions for Incident Rules
• Actions for Chat Rules
• Actions for Opportunity Rules
• Actions for Organization Rules
• Actions for Task Rules