What Happens When You Delete Products, Categories, and Dispositions

You can delete products, categories, and dispositions that do not have sublevels.

When deleting a product or other item that has sublevels, you must delete all of the sublevels first. You also cannot delete multiple products, categories, or dispositions simultaneously.

You do not receive a dependency conflict warning when you delete products, categories, or dispositions used in rules. Rules that use the deleted item may no longer function as expected, requiring you to edit the rules and reactivate the rule base. See Add a Rule.

In addition, you do not receive a dependency conflict warning when deleting products or categories that are used in answers. Answers that are associated with deleted products or categories may not display as expected. We recommend viewing the Answers by Category and Answers by Product reports before deleting products or categories that may be associated with answers.