Reference Information

B2C Service uses format tokens for date and time, regular expressions, keyboard shortcuts and SmartSense.

B2C Service uses date and time format tokens to determine how dates and times are expressed throughout the application and how results are grouped in analytics. See Date and Time Format Tokens for Analytics and Date and Time Format Tokens for Configuration Settings.

Regular expressions use operators and character strings to specify a set of character strings. See Regular Expressions.

To help you be more efficient and quickly navigate B2C Service, default keyboard shortcuts are included for creating records and other items, navigating the console and content pane, and performing functions. See Keyboard Shortcuts.

SmartSense can help you determine the attitude of customers and staff members in incident correspondence, customer responses to Feedback surveys, and in posts returned from cloud searches. See SmartSense and How You Evaluate SmartSense Ratings.