1. Using B2C Service
  2. Manage Files with the File Manager

Manage Files with the File Manager

The File Manager provides direct access to files found on the hosting servers that can be used to customize your organization’s application. Using the File Manager, you can view, edit, replace, and back up files that control many aspects of B2C Service.

By default, the File Manager provides access to the most commonly modified files. For descriptions of the directories and files that are accessible using the File Manager, see File Manager Directories.
Caution: Changes to the files available in the File Manager may immediately affect what customers and staff members see. Because changes to these files can have significant impact, you may want to give only certain staff members access to the File Manager. You can grant or deny access to the File Manager through the Configuration permission on the Administration tab of the staff member’s profile. See Profiles.
  1. Click Configuration on the navigation pane.
  2. Expand Site Configuration, and then double-click File Manager.
    The File Manager opens on the content pane.
    Note: By default, the mail/cci directory displays when you open the File Manager. However, the mail files are read-only. You can, however, copy any existing file to use in the content of your organization’s system-generated notifications and emails. See Overview of Message Templates.

    The Available Interfaces section contains links to the available interfaces for this installation of B2C Service. On the right, you can select a directory from the Switch To drop-down list to navigate to another directory. This section contains all the files found in the selected directory. Using the Upload function, you can upload a supported file to the current directory by browsing for the file.

    File Manager

    Field/Button Descriptions
    Available Interfaces Select the interface for viewing or editing files in the File Manager.
    Switch to Click this drop-down list to select the directory you want to open. For information about directory structure and individual files, see File Manager Directories.
    Name This column displays the view/edit button with the file name or the folder icon with the folder name.
    This figure is described in the text. Click this button to open a folder or subfolder.
    This figure is described in the text. Click this button to view or edit .php and .js files.
    This figure is described in the text.

    Click this button to view or edit .css, .moddefs, .tlx, and .xml files.
    This figure is described in the text. Click this button to view or edit .gif, .jpg, and .png files.
    This figure is described in the text. Click this button to view or edit .html files.
    This figure is described in the text. Click this button to view or edit .txt and .utf8 files.
    Size This column displays the size (in kilobytes) of the folder or file.
    Modified This column displays the date that the folder or file was last modified.
    Action This column displays the actions you can take for each file, including download, move, copy, restore, and delete.
    This figure is described in the text. Download Click this button to download the file to your workstation. See Download a File.
    This figure is described in the text.Copy Click this button to copy or move the file. See Copy or Move a File.
    Note: You cannot move an original file, only a copy.
    This figure is described in the text.Restore Click this button to restore the file to the original default configuration or the last saved backup copy. See Restore a File from the Backup or Default Directory.
    This figure is described in the text.Delete Click this button to delete a file. Only copied, moved, and uploaded files can be deleted. See Delete a File.
    Upload Enter the path and name of the file you want to upload to the server in this text box. See Upload a File.
    Browse Click this button to browse for the file you want to upload.
    Go Click this button to upload the file to the current directory. A file must be specified in the Upload field.
    Comment Enter a comment to the log file in this field.