File Manager Directories

The File Manager gives you access to the directories described here along with access to the backup and default directories.

• Mail files—The PHP files in the ma/cci directory as well as the files in the expanded File Manager have been deprecated and may be permanently removed in a future release. You can customize your message content, including headers and footers, using message templates instead of making changes to multiple PHP files. See Overview of Message Templates.
  Note: The mail files display as read-only in the File Manager so that you can copy any existing message content to your organization’s system-generated notifications and emails, which are defined by the message templates.
• CSS files— This directory has been deprecated and is not used by standard B2C Service functionality. You can upload and download CSS files to the customer portal assets folder through WebDAV. See Overview of WebDAV.
• Custom scripts—This directory is used to store legacy files for any customization work done on your site. When naming files, use only legal Linux file names. File names cannot have URL encoded characters.
• Outreach and Feedback files—Using the default files in the ma/cci directory, you can customize pages used with Outreach and Feedback mailings and surveys. These directories do not display if Outreach and Feedback is not enabled.

  Files in the ma/cci Directory

  File	Description
  bottom.phph	Used to add page elements to the bottom and right of HTML pages that have been generated by PHP scripts.
  head.phph	Used to link to a cascading style sheet to add head elements to the HTML pages that have been generated by the PHP scripts.
  top.phph	Used to add page elements to the top and left of HTML pages that have been generated by PHP scripts.

• Image files—This directory has been deprecated and is not used by standard B2C Service functionality. You can upload and download image files to the customer portal assets folder through WebDAV. See the cross-references listed under CSS files above.
• Chat file directories—The Chat image files directory contains the images used in Chat, including the logo used on the client window. The Chat Agent transcript images directory contains the images used to modify the Transcript section of the chat sessions workspace. The Chat Agent transcript templates directory contains the style sheet, JavaScript file, and HTML template used to modify the Transcript section of the chat sessions workspace. These directories do not display if Chat is not enabled.
• Wordlist files—The files in this directory enable you to customize the words used during keyword indexing, text searching, and SmartSense rating. See SmartSense and Wordlist Files for more details.
• Asian language dictionaries—The Asian language dictionaries directory contains additional dictionary word lists that are used for part-of-speech (POS) tagging and similar phrase searching. See Asian Language Dictionaries for more information.
• Spellchecker dictionaries—The spellchecker dictionary directory, spell/dict, contains an additional dictionary word list, userdic.tlx, which is used for spell checking and similar phrase searching. Add words you want to be included in the spell checking dictionary. Words added to this file are not flagged as misspelled during spell checking. Enter each word on a separate line.
• Integration files—The files in this directory are templates used for external events and email integration. Contact your Oracle account manager for help with these files.
• Certificate directories—The Additional root certificates, Intermediate certificates, and Certification revocation lists directories are used to store files used for email security. See Email Security Features.
• Log file—The log file is a useful tool for tracking the history of a file. It records the details of the actions taken on a file (for example, uploading, restoring, copying, or deleting), including the staff member who executed the action, the IP address of the staff member’s workstation, the date and time of the action, and comments. See Log File Management for more information.