Create Links Automatically

Create product-category and product-disposition links automatically.

Caution: This action replaces all product-category and product-disposition links (including any you have created manually) with the automatically created links. Carefully review this procedure before creating links automatically.

1. Click Configuration on the navigation pane.
2. Expand Service, and then double-click Products/Categories/Dispositions.
   The top levels of products, categories, and dispositions are listed in columns on the editor.
3. To create product-category links automatically, click Auto-Build and select Product-Category Links.
   A message opens to tell you that you cannot use the editor during the linking process and that all existing product-category links will be deleted.
4. Click Yes to continue.
   This schedules the automatic linking process for the next time Dbstatus runs (which happens every fifteen minutes). The editor is inactive until the Auto-Build process is complete, so you cannot edit products, categories, or dispositions during that time.

   A link is created for every product-category combination of leaf products and leaf categories associated to answers in the knowledge base. In other words, in any given answer, every leaf product associated with the answer is linked to every leaf category associated with the answer.

5. To create product-disposition links automatically, click Auto-Build and select Product-Disposition Links.
   A message opens to tell you that you cannot use the editor during the linking process and that all existing product-disposition links will be deleted.
6. Click Yes to continue.

   This schedules the automatic linking process for the next time Dbstatus runs (which happens every fifteen minutes). The editor is inactive until the Auto-Build process is complete, so you cannot edit products, categories, or dispositions during that time.

   A link is created for every product-disposition combination of leaf products and leaf dispositions associated to incidents in the knowledge base that were created within the last thirty days. In other words, every leaf product associated with an incident is linked to every leaf disposition associated with the incident.

What to do next

To edit the automatically generated list of product links, see Create Links for One Product at a Time and Create or Remove Links for Multiple Products Simultaneously.

Now that you have created links, you must enable product linking for them to take effect. See Enable Product Linking.