Modify Conditional Sections

You can modify your conditional section content to make text changes, add nested conditional sections, change access levels, and apply style and class attributes.

1. Right-click the answer on the content pane and select Open.
   By default, the Question tab is active.
2. Click the Answer tab.
3. To edit the text of a conditional section, click the conditional section and enter your text in the text box.
4. To nest a conditional section in the current conditional section, click inside the answer section and then click the Conditional Section icon on the toolbar. See Insert a Conditional Section.
5. To change the access level of a conditional section, double-click the conditional section to open the Access Levels window.
   1. Select the access level or multiple access levels.
   2. Click OK to assign the selected access levels and close the Access Levels window.
6. To apply style and class attributes, right-click inside the conditional section text box and select Edit Div. The Create Div Container window opens with the General tab active.
   1. Define style and stylesheet classes.
   2. Click the Advanced tab.
   3. Enter style attributes in the Style field.
   4. Click OK.
7. Click Save.

Results:

If the answer contains conditional content and the customer has access to that level of privileged answer, the conditional content is visible on the Answers page. You can see how the answer will appear to customers with different access levels on the customer portal using the Preview functionality.