Preview an Answer

Before making an answer available to customers, you can preview it on the customer portal to ensure everything is accurate.

Before you start

Before you preview answers, your administrator needs to first expose the answer_full_preview.php and answer_quick_preview.php files located in /views/admin. See Answer ID 10939.

You can verify that the answer and answer sections display as you expect them to by viewing the answer with different access levels selected. See How to Control Answer Visibility.

Note: Customer portal themes are not applied when previewing answers on the content pane. This means the way your answer displays in the preview may be different from how it displays on the customer portal. We recommend using the cascading style sheet (CSS) from your customer portal when previewing answers.

Here's what to do

1. From an answers report, right-click the answer and select Preview Answer.
2. Select the access levels from the Access Level drop-down list.
   Only the sections of the answer with the selected access level display on the Answer Preview window.
3. Click Preview.