Use the End-User Cascading Style Sheet in Answer Previews

You can use the cascading style sheet (CSS) from your customer portal when previewing answers, to get a better idea of how they will look to the end user. To do this, you must modify the standard answer workspace.

The end-user CSS from the customer portal is also applied to the content when editing the Question and Answer content in the HTML editor.

Note: The Service Console uses custom code and settings to render previews. Therefore, the appearance of an answer in a preview will not look exactly as it will on your customer portal.

1. Copy the standard answer workspace, then open the copy for editing.
2. Click the Design tab.
3. On the Content tab in the workspace, click the Answer Type Container control.
4. On the Design tab, select the Apply End User CSS check box.
5. Save the modified workspace.

What to do next

Edit the profiles of staff members to use the modified workspace. See Add or Edit a Profile.