1. Using B2C Service
  2. Send a Response to the Primary Contact

Send a Response to the Primary Contact

Follow this procedure to send a response to the primary incident contact.

Do one of the following:
  • Click Send.
  • Select the Send on Save check box, and then click Save.
If a customer does not receive your response, a Viewed Bounced Messages button appears on the Response title bar in the committed threads panel. See View a Bounced Message.