Resolving Clone Environment Issues

Applies to

Planning, Planning Modules, FreeForm, Financial Consolidation and Close, Tax Reporting, Account Reconciliation, Profitability and Cost Management, Enterprise Profitability and Cost Management, Oracle Fusion Cloud Enterprise Data Management, Narrative Reporting, Sales Planning, and Strategic Workforce Planning.

The Clone Environment feature of Migration is a screen-based way to clone an environment and, optionally, identity domain artifacts (users and roles). The cloneEnvironment EPM Automate command provides equivalent function. These options provide alternatives to writing an EPM Automate script to clone environments.

If you encounter an error while using the Clone Environment feature, troubleshoot it using these steps:

• Review the important considerations available in Cloning Cloud EPM Environments in Administering Migration.
• If the error indicates that the migration has failed, refer to Migration Paths for EPM Standard Cloud Service and EPM Enterprise Cloud Service Snapshots in Getting Started Guide for Administrators to check whether the source and target environments are compatible for migration.

Considerations for Network Perimeter-Enabled Environments

If you are using a network perimeter in the Identity Cloud service where the target environment is located, you must add the outbound IP address of the region where the other environment is located in this network perimeter as well. See Outbound IP Addresses of Cloud EPM Regions to verify that the network perimeter in the destination environment contains the required IP address of the source environment.

No space left on device Error

During the cloning of an environment, you might get the No space left on device error while the snapshot is being imported to the target environment.

This error message indicates that the target environment does not have enough disk space to store the snapshot that is being uploaded.

If this error is displayed, wait for 15 minutes and then retry the operation. Because Oracle Fusion Cloud Enterprise Performance Management environments automatically add the necessary disk space, the clone operation will succeed if you retry the operation after 15 minutes.

Getting Help

If the issue is only with the Clone Environment screen, use EPM Automate to clone the environment until the issue is resolved. If you cannot resolve the issue, get help from Oracle:

• Create Provide Feedback submissions for both source and target environments. Optionally, authorize Oracle to access the maintenance snapshots of the environments by consenting to application snapshot submission. See Creating a Provide Feedback Submission.
• Submit a technical service request that identifies both the Provide Feedback reference numbers. See Submitting a Technical Service Request. The service request must contain:
  • A screenshot of the error message.
  • Whether you chose to clone users and roles.
  • Did this issue start after the latest monthly update?
  • Whether this is a critical outage.