Getting Help

If your issue persists after trying the preceding tips, seek help from Oracle Support. See Getting Help From Oracle.

Submit the following:

• Create a Provide Feedback submission. See Creating a Provide Feedback Submission for information on providing feedback from Oracle Fusion Cloud Enterprise Performance Management screens.
• Create a technical service request that identifies the Provide Feedback reference number. See Submitting a Technical Service Request for instructions. In the service request:
  • Detailed steps to reproduce the issue.
  • Did this issue start after the latest monthly update?
  • If the issue was not occurring previously, the date, time, and time zone when the issue was first noticed.
  • A snapshot of the environment, if available, from prior to the last time the issue occurred.
  • Application changes that you made since the last time issue was not occurring.
  • Whether this is a critical outage.