Requesting a Health Check for an Environment

Oracle automatically performs health check for all Oracle Fusion Cloud Enterprise Performance Management environments and proactively implements fixes for any detected issues. Additional resources are added to the environment, if needed.

If you are facing a functional or performance issue on your environment, use the appropriate section of this guide to troubleshoot and fix it. If you are unable to fix the issue, report it to Oracle.

You can also monitor the health of your environments by perusing the Activity Report, which is created every day or whenever you do a Provide Feedback submission.

See About the Activity Report in Getting Started Guide for Administrators for detailed information. The Activity Report can answer most questions about resources, performance, and application design or size.

In the rare case when the Activity Report does not answer all your questions, you can create a Health Check Request to ask Oracle to confirm the health and stability of an environment. Sometimes, an Oracle Product Manager may suggest that you create a Health Check Request for your environment.

After you create a Health Check Request, Oracle will analyze your environment, create a report of the analysis, and make the report available to you. The report will cover the following areas:

  • Resource constraints
  • Performance issues
  • Application design or size-related issues
  • Oracle change management and Support process, the Provide Feedback processes, and resources available in Operations Guide

Complete these steps to create a Health Check Request:

  1. Create a Provide Feedback submission from the environment for which the health check is being requested. See Creating a Provide Feedback Submission.
  2. Submit a technical service request, which includes the Provide Feedback reference number. Be sure to add any specific requests besides the health check on system, performance, and application to the service request. See Submitting a Technical Service Request.

    If an Oracle Product Manager suggested that you request the health check, include the name or email of the Oracle Product Manager in the service request.