Requesting a Health Check for an Environment
Questions about the stability and health of an environment may arise especially if you were faced with a number of recent issues.
For a self-evaluation of the health of an environment, check the Activity Report. See About the Activity Report in Oracle Enterprise Performance Management Cloud Getting Started with Oracle Enterprise Performance Management Cloud for Administrators for detailed information. The Activity Report can answer most questions about resources, performance, and application design or size. If the Activity Report does not answer all your questions, you can create a Health Check Request to ask Oracle to confirm the health and stability of an environment. Sometimes, an Oracle Product Manager may suggest that you create a Health Check Request for your environment.
After you create a Health Check Request, Oracle will analyze your environment, create a report of the analysis, and make the report available to you. The report will cover the following areas:
- Resource constraints
- Performance issues
- Application design or size-related issues
- Oracle change management and Support process, the Provide Feedback processes, and resources available in Oracle Enterprise Performance Management Cloud Oracle Enterprise Performance Management Cloud Operations Guide
Complete these steps to create a Health Check Request:
- Create a Provide Feedback submission from the environment for which the health check is being requested. See Creating a Provide Feedback Submission.
- Submit a technical service request, which includes the Provide Feedback reference number. Be
sure to add any specific requests besides the health check on system, performance,
and application to the service request. See Submitting a Technical Service Request.
If an Oracle Product Manager suggested that you request the health check, include the name or email of the Oracle Product Manager in the service request.