Enrolling in the Implementation Success Program for Conversational Interface

The Implementation Success Program (ISP) for Conversational Interface is a customer-focused initiative that strives to significantly increase the success rate of implementations of AI Agent-driven Conversational Interfaces for Oracle Fusion Cloud Enterprise Performance Management.

This ISP is targeted towards new and existing customers who use or plan to use ChatGPT/Codex, Claude, and other AI Agents to provide conversational interfaces to EPM Cloud business processes. This ISP strives to bring the expertise of Cloud EPM Development Teams in conversational interface design to customers' implementation in an efficient manner through an expedited evaluation of your AI prompts and skills. One of the objectives of this program is to find any REST APIs that are missing currently and thus, the customer is not able to implement their expected vision of the user interaction.

Supported Business Processes

This ISP is available to all customers of the following business processes. Oracle enforces no entry criteria for enrolling in this program.

  • Planning
  • Planning Modules
  • FreeForm

The Process for Enrolling and Using the Program

  1. Create a Provide Feedback submission, which includes the steps (and screenshots) leading up to the occurrence of this issue.

    Optionally, allow Oracle to access the maintenance snapshot of the environment by consenting to application snapshot submission. See Creating a Provide Feedback Submission.

  2. Submit a technical service request that identifies the Provide Feedback reference number. See Submitting a Technical Service Request. In the service request:
    • Attach your AI skill files or example prompts.
    • Describe the issues you are facing in providing conversational interfaces to your users.

After receiving your request, Oracle will analyze your environments, skills, and prompts and provide:

  • Suggestions to improve your skills and prompts.
  • A gap analysis of the expected conversational use cases versus the existing rest APIs.
  • Accelerated delivery of missing REST APIs.
  • Early access to the latest Oracle Fusion Cloud Enterprise Performance Management AI skills.
  • Security review to ensure authentication, authorization, and audit requirements are met.