Requesting an Old Backup Snapshot of an Environment

You are responsible for creating backup snapshots by downloading and storing the maintenance snapshot (Artifact Snapshot for environments other than Narrative Reporting or EPRCS_Backup.tar.gz for Narrative Reporting) every day.

Your responsibilities in maintaining your subscriptions are detailed in Oracle Cloud Hosting and Delivery Policies.

You can set up your backup process using EPM Automate. See Back up Application Snapshot to a Computer in Oracle Enterprise Performance Management Cloud Working with EPM Automate for Oracle Enterprise Performance Management Cloud for information on automating the process of backing up the daily maintenance snapshot.

Oracle may be able to provide an old backup in rare cases.

Note:

• Classic Environments: Oracle can provide you production and test environment backups from specific dates only from the last three days.

  Only for production environments, Oracle can provide you backup snapshots from the last 60 days. However, backups from specific dates within that period may not be available (except for the last three days). Once every week, Oracle archives backup snapshots older than three days. These archives are maintained for the last 60 days.

• OCI (Gen 2) Environments: Artifact snapshots created by the daily maintenance of OCI (Gen 2) environments are archived every day to Oracle Object Storage. Production and test environment backups are retained for 60 days. OCI (Gen 2) environments support self-service operations using the listBackups and restoreBackup EPM Automate commands to check for and copy available backup snapshots from Object Storage to your environment.

  If you are unable to use EPM Automate to copy the backup snapshot, Oracle can provide you production environment backups from specific dates only from the last sixty days. Oracle can provide you test environment backups from specific dates only from the last thirty days.

To request Oracle for a backup snapshot:

• Create a Provide Feedback submission from the environment for which the backup snapshot is required. See Creating a Provide Feedback Submission.
• Create a technical service request. See Submitting a Technical Service Request. In the service request, specify:
  • The Provide Feedback reference number
  • The date from which backup snapshot is required.
  • The reason why you need the backup snapshot.

If the snapshot from the requested date is available, Oracle copies it to your production environment. You can use EPM Automate commands or equivalent Oracle Hyperion Enterprise Performance Management System Lifecycle Management screens to complete these tasks:

• View the backup snapshot (use the listFiles command).
• Download the snapshot to a local computer (use the downloadFile command).
• Recreate the environment and restore it using the backup snapshot.
  • Use epmAutomate recreate -f to ensure that the snapshot is retained after recreating the environment. Do not use the removeAll=true option, which deletes the snapshot. See recreate command for detailed information
  • For Business Processes other than Narrative Reporting: Use epmAutomate importSnapshot SNAPSHOT_NAME to import the snapshot. See importSnapshot command for detailed information.
  • For Narrative Reporting only:
    1. Rename the downloaded snapshot as EPRCS_Backup.tar.gz.
    2. Upload the snapshot to the to_be_imported location of Narrative Reporting.

       Use epmAutomate uploadFile EPRCS_Backup.tar.gz to_be_imported to upload EPRCS_Backup.tar.gz. See uploadFile command for detailed information.

       The uploaded EPRCS_Backup.tar.gz will be imported during the next maintenance of the environment.